Stillwater Customer Service Representative (CSR)

Culligan International; Stillwater (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

PTO

Job summary

Culligan Water in Stillwater, MN is seeking a Customer Service Representative (CSR) to build lasting customer relationships and deliver exceptional experiences. You will communicate products, schedule in-home appointments, and handle billing inquiries in a team-focused environment.

The role offers competitive pay, benefits including health insurance, 401k, and PTO, and a stable full-time position with Monday–Friday hours in a supportive workplace.

Qualifications

• Strong communication skills, both verbal and written
• Willingness to become a water treatment expert through training
• Ability to multitask and handle questions from customers

Responsibilities

• Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, billing inquiries, and assist with collections.
• Process daily and monthly administrative tasks as assigned.
• Efficiently schedule deliveries and service appointments.

Skills

Communication

Problem solving

Detail oriented

Team player

Multi-tasking

MS Office

Data entry

Job description

STILLWATER, MN-CUSTOMER SERVICE REPRESENTATIVE (CSR)

Customer Service Representative - Join Our Dynamic Team!

Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Stillwater, MN, where our CSRs don't just provide service; they build lasting customer relationships and deliver exceptional experiences.

About Culligan: Culligan of Stillwater, is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.

What Culligan Offers:

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.
• Achieve work-life balance with a consistent Monday-Friday
• 7 paid Holidays and a competitive PTO package.

Key Responsibilities:

• Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, billing inquiries, and assist with collections.
• Process daily and monthly administrative tasks as assigned.
• Efficiently schedule deliveries and service appointments.

Desired Qualities:

• Strong communication skills, both verbal and written.
• Quick problem-solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Multi-tasking ability with different computer programs.
• Collaborative team player with a friendly demeanor.

Join Culligan Water and embark on a rewarding career in a professional environment where your skills and dedication will be valued.

Pay Range: $19 — $21 USD

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.