ARG Stihl Technician

Ace Hardware Corporation; White Oak (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Stihl Technician to support the Stihl department across multiple store locations. You will repair, stock, and present STIHL merchandise, while maintaining clean department standards and participating in certifications and diagnostics.

The role emphasizes strong product knowledge, customer service excellence, and safe store operations, including lifting and forklift usage. A background in small engine repair and retail is valued.

Qualifications

• High School or GED equivalent.
• Small engine repair experience preferred.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Complete STIHL repairs.
• Stock and assemble STIHL.
• Complete STIHL Certifications.
• Run diagnostics on STIHL units.
• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the Stihl department.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the Stihl department and Stihl shop area.
• Assist with providing a clean and orderly Stihl department, including end caps and ad merchandise.
• Provide assistance to Department Specialists, i.e. Stihl price changes and Stihl special orders.
• Operate forklift with proper training.
• Communicate any Stihl issues to General Manager for follow up.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Skills

Small engine repair

Retail experience

Customer service

Education

High School or GED equivalent

Tools

Forklift operation

Job description

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The ARG Stihl Technician will assist in the repair, receiving, stocking, pricing of all Stihl merchandise, and help maintain a clean and orderly Stihl merchandise presentation and overall Stihl department cleanliness.

Essential Duties & Responsibilities

• Complete STIHL repairs.
• Stock and assemble STIHL.
• Complete STIHL Certifications.
• Run diagnostics on STIHL units.

Customer Service

• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the Stihl department.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the Stihl department and Stihl shop area.
• Assist with providing a clean and orderly Stihl department, including end caps and ad merchandise.
• Provide assistance to Department Specialists, i.e. Stihl price changes and Stihl special orders.
• Operate forklift with proper training.
• Communicate any Stihl issues to General Manager for follow up.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING - In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful. EXCELLENCE - Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. LOVE - Love the people, love the work and love the results. INTEGRITY - For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE - We recognize that we are blessed to be in the business of serving others. HUMILITY - We strive for greatness with a humble, modest and respectful attitude. TEAMWORK - We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that... Together, We are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Small engine repair experience preferred.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$15.00 - $18.00 per hour For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.