Stihl Tech Sales Associate

Ace Hardware Corporation; Northern (KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Ace Retail Group, a division of Ace Hardware Corporation, is seeking a Department Specialist Stihl Repair Technician to service outdoor power equipment and maintain stock in the repair department. You will build product displays, maintain inventory levels, and uphold store cleanliness while delivering excellent customer support in a fast-paced hardware environment.

The role requires knowledge of Stihl products, mechanical aptitude, and small engine repair experience; High School or GED is

Qualifications

• High School or GED equivalent.
• Small engine repair experience preferred.
• Standing, walking, lifting up to 25lbs and climbing.

Responsibilities

• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Maintain inventory levels in assigned department(s).
• Operate forklift with proper training.
• Assist with store maintenance and merchandising and overall store cleanliness.

Skills

Small engine repair

Education

High School or GED equivalent

Job description

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Role: Department Specialist Stihl Repair Technician

The Department Specialist Stihl Repair Technician will have a working knowledge of Stihl products, strong mechanical aptitude, equipment repair experience, small engine repair experience, experience sharpening equipment, and will maintain proper in-stock levels of merchandise used to complete repair and maintenance of equipment to be repaired. The Department Specialist Stihl Repair Technician is expected to continuously increase product knowledge of ACE best branded outdoor power equipment, tools, hardware, services offered, and all areas of the store to enhance the customer experience. The Department Specialist Stihl Repair Technician will also assist in ordering product, building product for display, maintaining clean and orderly merchandise presentation, and overall store cleanliness.

Essential Duties and Responsibilities

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess good product knowledge and knowledge of store layout and location of products.
• Responsible for maintaining inventory levels in assigned department(s)
• Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
• Responsible for maintenance of back stock levels in assigned department(s).
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
• Assist with overall maintenance of the store.
• Ensure signage is current in assigned department(s).
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales ideas to General Manager.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. EXCELLENT – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. LOVE – Love the people, love the work and love the results. INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE – We recognize that we are blessed to be in the business of serving others. HUMILITY – We strive for greatness with a humble, modest and respectful attitude. TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

High School or GED equivalent. Small engine repair experience preferred. Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

15.00 per hour.

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.