Stewarding Supervisor

Poppy Bank; Leesburg (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Poppy Bank is seeking an experienced Stewarding Supervisor to manage daily kitchen utility operations, dish room, back dock cleaning, and banquet plating. You will supervise non-cooking staff and focus on guest and employee satisfaction while upholding the operating budget.

Responsibilities include leading the stewarding team, maintaining productivity, enforcing sanitation standards, and overseeing HR tasks such as staffing, training, and performance management.

Qualifications

• High school diploma or GED.
• 4 years’ experience in procurement, food and beverage, culinary, or related professional area.

Responsibilities

• Manages the daily kitchen utility operations and staff, including dish room operations, back dock cleaning and maintenance, banquet plating and food running.
• Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers).
• Strives to improve guest and employee satisfaction while maintaining the operating budget.
• Leads and supervises the stewarding team, ensuring productivity and cost control.
• Ensures adherence to food handling, sanitation standards and all applicable laws and regulations.
• Manages human resource activities: recruitment, training, performance management, and disciplinary actions.

Education

High school diploma or GED

4 years’ experience in procurement, food and beverage, culinary, or related professional area

Job description

• Location 44050 Woodridge Parkway,Leesburg, VA, 20176,United States
• Employee Type Full Time-Non-Exempt

Job Summary

Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years’ experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Schedules events, programs, and activities, as well as the work of others.
• Monitors the inflow of ordered materials and the maintenance of current materials.
• Conducts china, glass and silver inventories.
• Controls inventories of food, equipment, small ware and report shortages to designated personnel.
• Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
• Investigates reports and follows‑up on employee accidents.
• Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
• Supervises employee’s ability to follow loss prevention policies to prevent accidents and control costs.
• Enforces proper cleaning routines for service ware, equipment, floors, etc.
• Enforces proper use and cleaning of all dish room machinery.
• Ensures all food holding and transport equipment is in working order.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Leading Stewarding Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Manages all day‑to‑day operations. Understands employee positions well enough to perform duties in employees' absence.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures and maintains the productivity level of employees.
• Serves as a role model to demonstrate appropriate behaviors.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Celebrates successes by publicly recognizing the contributions of team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with employees.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Strives to improve service performance.
• Solicits employee feedback.
• Understands the impact of department's operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
• Manages day‑to‑day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Recruits, interviews, selects, hires, and promotes employees in the organization.
• Trains employees in safety procedures.
• Provides feedback to individuals based on observation of service behaviors.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures property policies are administered fairly and consistently.
• Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
• Participates in employee progressive discipline procedures.