Stewarding Assistant Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Benefits Insurance package effective Day 1

$700 Referral Bonus Program

Discounted Casino bus tickets

Discounted RTD EcoPass

Hot meal served by Leadership Team once a month

20% discount for Starbucks and all food outlets

100% Colorado Gaming License reimbursement after 90 days

Hotel discounts at all PENN properties

Education reimbursement program

Career development opportunities

Job summary

A dynamic entertainment company in Pennsylvania is looking for a Stewarding Supervisor to ensure cleanliness and manage operational goals in their food and beverage outlets. This role requires at least two years of supervisory experience and an Associate's degree in a related field. Strong communication skills and proficiency in Microsoft applications are necessary. The position offers competitive benefits including health insurance and a referral bonus program.

Qualifications

• Minimum of two years stewarding or equivalent experience.
• Prior gaming experience preferred.
• A minimum of two years supervisory experience required.

Responsibilities

• Ensure cleanliness standards meet established guidelines in F&B outlet kitchens.
• Assist with development and management of operational goals.
• Responsible for staff development and training programs.
• Manage work procedures and expedite workflow.
• Create schedules to manage labor costs and staffing objectives.
• Support budgeting processes and report budget concerns to management.
• Promote excellent customer service and ensure department standards are met.
• Maintain health, safety and quality assurance standards within Stewarding.
• Ensure regulatory compliance and confidentiality within department.
• Support staff development and training programs.
• Provide staffing and scheduling recommendations to meet business needs.

Skills

Verbal communication

Written communication

Microsoft applications

Conflict resolution

Word

Outlook

Flexible schedule

Guest interaction

Education

Associate's degree in culinary or related field

Tools

Excel

Word

Outlook

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

• Assists with ensuring cleanliness standards meet established guidelines in all F&B outlet kitchens on designated shift.
• Assists with maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies.
• Assists with development and management of operational goals and monitors achievements of performance and profit objectives.
• Responsible for work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies, and procedures.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Assists in maintenance of established quality assurance procedures to ensure acceptable health department and customer service standards in Stewarding department.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees regarding performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Requirements

• Associate’s degree (A.A.) in culinary or related field; minimum of two years stewarding or equivalent experience, or equivalent combination of education and experience. Prior gaming experience preferred. A minimum of two years supervisory experience required.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.