Overnight Restaurant Shift lead - Fireside

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Benefits Insurance package effective Day 1

$700 Referral Bonus Program

Discounted Casino bus tickets

Discounted RTD EcoPass

Monthly hot meal by Leadership

20% discount for Starbucks and food outlets

Gaming License reimbursement

Hotel discounts at PENN properties

Education reimbursement and scholarships

Career development opportunities

Job summary

A leading entertainment provider in Pennsylvania is looking for a qualified candidate to oversee restaurant operations at Ameristar Casino Resort Spa. Ideal candidates should have experience in food and beverage services and a supervisory background. Responsibilities include ensuring high-quality service, staff training, and maintaining guest satisfaction. This role offers competitive benefits, including day-one medical coverage and a referral bonus program, alongside career development opportunities.

Qualifications

• Minimum of two years of experience in food and beverage services.
• Experience in a supervisory role.
• Fluent and literate in English.
• Must have excellent customer service, problem-solving, and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Competent in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have good organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines.

Responsibilities

• Learn about all room outlets and answer general questions about the property.
• Train and develop team members to service standards.
• Monitor guest service and overall quality consistency.
• Maintain department morale through open communication and teamwork.
• Interact with guests and team members by maintaining a visible presence during peak business periods.
• Assist in managing outlet expenses through inventory maintenance and ordering supplies as needed.
• Assist in labor management based on business demands.
• Ensure foods from kitchens meet designated standards and communicate with culinary teams if issues arise.
• Observe and enforce Health Department regulations regarding food handling and cleanliness.
• Attend company training programs as scheduled and perform opening/closing side duties as assigned.

Skills

Customer service skills

Problem-solving skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office proficiency

Teamwork

Confidentiality

Self-motivation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Introduction

Overview

We’re always looking for talent that believes having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets
• 100%Colorado Gaming License reimbursement after90days of employment
• Hotel discounts available at all43PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

• Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.
• Assists in training and developing team members to the proper service standards.
• Assists the management team in monitoring guest service, food quality, and service quality on a consistent basis.
• Assists the management team in maintaining the morale of the department through open communication and teamwork.
• Interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods.
• Assists in managing the expenses for the outlets through par inventory maintenance and ordering supplies as needed.
• Assists in labor management by increasing and/or reducing labor based on business demands.
• Ensures that foods coming from the kitchens are up to designated standards; communicates with the culinary and chef teams if there are discrepancies in quality or consistency.
• Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• Attends company training programs as scheduled.
• Completes opening, closing and other side duties as assigned by manager.
• Perform all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in food and beverage services required.
• Minimum of one (1) year of experience in a supervisory capacity required.
• Must have excellent customer service, problem-solving, and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Competent in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have good organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work independently and as part of a team with a high degree of honesty and candor.
• Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.