Sterilizer Repair Technician

Jobtailor; Des Moines (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a Field Service Technician to diagnose, repair and maintain industrial washing, sterilization, and surgical equipment across multiple brands. You will travel to customer sites, perform installations, and provide on-site training to ensure optimal performance and uptime.

The role requires strong technical and mechanical skills, experience with Getinge and Steris systems, and proficiency with Windows-based software.

Qualifications

• High school diploma or GED; tech training preferred.
• 1–3 years field service or 3–5 years hands-on experience.
• At least 1 year repairing Getinge (CASTLE) or Steris (AMSCO) equipment.
• Valid driver’s license with clean record.
• Proficient with Windows-based software and computer use.

Responsibilities

• Troubleshoot, repair, modify and refurbish industrial washing, sterilization, and surgical equipment.
• Perform preventive and corrective maintenance on multiple manufacturers’ gear.
• Service autoclaves, rack/tunnel washers, bottle fillers, and surgical devices.
• Install equipment and perform necessary modifications.
• Maintain service documentation, reports and inventory records.
• Deliver excellent customer service and resolve performance issues.
• Plan and manage service schedules for timely completion.
• Provide on-site training or demonstrations to customers.
• Identify opportunities for upgrades, contracts, or replacements.
• Use CRM and service reporting software to submit reports within 24 hours.

Skills

Technical aptitude

Troubleshooting

Mechanical aptitude

Organizational skills

Communication skills

Problem solving

Windows software

Education

High school diploma or GED

Technical training (mechanical/electrical/electronic)

Tools

CRM software

Service reporting software

Job description

Responsibilities

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• Conduct installations and equipment modifications as required.
• Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• Plan and manage service schedules to ensure timely response and completion of all assignments.
• Maintain professional, courteous communication with customers, contractors, and colleagues.
• Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• Use company‑provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• Manage personal tools, parts, and inventory efficiently to support field operations.
• Ensure compliance with company safety policies and all customer site protocols.

Requirements

• High school diploma or GED required; technical school training in mechanical, electrical, or electronic systems preferred.
• 1–3 years of directly related field service or technical maintenance experience; or 3–5 years of hands‑on experience.
• A minimum of 1 year of experience in repairing and maintaining Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment is required.
• Valid driver’s license and clean driving record required.
• Strong technical, troubleshooting, and mechanical aptitude.
• Working knowledge of electrical, plumbing, and mechanical systems.
• Excellent organization, communication, and problem‑solving skills.
• Proficiency with computers and Windows‑based software applications.
• Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
• Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
• Flexibility to accommodate customer schedules and respond to emergency service calls as needed.