Stehekin Guest Concierge - Personal Service & Reservations

Lake Roosevelt Adventures; Washington; Hybrid; USD 20,000 - 29,000; Full time

Job summary

Guest Services in Stehekin, WA seeks a friendly Concierge to enhance guest loyalty by delivering exceptional service, arranging dining, spa, and floral bookings, and providing directions and special requests. The role emphasizes privacy and safety, with a focus on guest satisfaction throughout the stay.

Applicants should have a High School Diploma or GED, prior customer service experience, and strong communication; a second language is preferred. This is a full-time on-site position.

Qualifications

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Second language preferred.

Responsibilities

• Create guest loyalty by delivering exceptional service and resolving requests.
• Arrange dining/show reservations, spa appointments, floral orders, and directions.
• Provide information and handle special requests while maintaining privacy.
• Tend to guests’ requests before and during their stay and address complaints.
• Ensure safety and cleanliness, and communicate issues to management.

Skills

Customer service

Communication

Team leadership

Problem solving

Second language

Organizational skills

Education

High School Diploma or GED

Job description

Guest Services in Stehekin, WA seeks a friendly Concierge to enhance guest loyalty by delivering exceptional service, arranging dining, spa, and floral bookings, and providing directions and special requests. The role emphasizes privacy and safety, with a focus on guest satisfaction throughout the stay.

Applicants should have a High School Diploma or GED, prior customer service experience, and strong communication; a second language is preferred. This is a full-time on-site position.