Concierge - Stehekin

Guest Services, Inc.; Wenatchee (WA); On-site; USD 20,457 - 29,136; Part time

Job summary

A hospitality service provider in Wenatchee is seeking a dedicated Concierge to enhance guest experiences through exceptional service. The role involves assisting with reservations, providing directions, and addressing guests' needs to ensure total satisfaction. A high school diploma is preferred, along with previous customer service experience and strong organizational skills. This position requires a commitment to maintaining safety and privacy standards in a busy environment.

Qualifications

• Previous experience in customer service is preferred.
• Ability to effectively organize and coordinate multiple priorities.
• Demonstrated talent for interacting with a wide variety of people.

Responsibilities

• Provide exceptional service to guests to promote loyalty.
• Assist guests with various requests and ensure complete satisfaction.
• Maintain a safe facility environment and enforce cleanliness standards.

Skills

Customer service abilities

Problem-solving

Organizational skills

Second language

Education

High School Diploma or GED

Job description

Job Summary

The Concierge is responsible for creating guest loyalty by providing exceptional service when assisting guests, including arranging dining/show reservations, spa/salon appointments, floral orders, directions, special requests, and providing general information.

Compensation

18.00 USD hourly

Essential Functions

• Promote the property's amenities by informing guests about the unit's restaurants, spa/salon services, gift shop, pool, etc.
• Professionally engage and interact with guests, presenting a friendly and approachable demeanor and willingness to help. Ensure complete guest satisfaction at all times. Tend to guests' requests prior or upon arrival and throughout stay. Handle guests' complaints and solve them according to customer service standards.
• Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with unit and company's policies.
• Provide directions and suggestions for guest activities and make reservations when necessary.
• Maintain and ensure a safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify the General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues and report them immediately to the manager.

Skill and Knowledge Requirements

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Demonstrated talent for interacting with a wide variety of people. Second language preferred.
• Ability to effectively organize and coordinate multiple priorities, work well as a team leader, and solve problems.
• Basic math skills and the ability to operate basic office equipment.
• Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.