Steak House Bus Person-PT - Requisition #148123

Infor; Temecula (CA); On-site; USD 28,000 - 38,000; Full time

Job summary

Pechanga Resort and Casino in Temecula, CA is seeking a Front of House Busser to support servers and enhance guest experiences at The Four Diamond standard. You will clear, reset, and assist with service details to create a seamless dining experience for each guest.

The role emphasizes hospitality, attentiveness, and teamwork, with responsibilities including bread service, water upkeep, and relaying guest needs to servers. prior experience and food safety certifications are valued.

Qualifications

• At least 6 months experience is preferred to successfully perform this job.
• TIPS certification – which can be done through the PLDA within the first 90 days
• Food Handler’s Card – which can be done through the PLDA within the first 30 days
• Bussers need to be personable

Responsibilities

• Clearing table after guests are done with meal
• Clearing all soiled china, glass or silverware throughout guests’ dining experience
• Resetting tables to standard as designated by management
• Maintaining water service throughout meal for guests
• Provide bread service to each table as specified by the outlet’s menu
• Assisting server with small duties throughout service to appease guests
• Be an ambassador for the guests, relay messages to server and oblige guests whenever possible
• Provide personalized guest service to each table, interact with guests, smile and farewells
• Other duties as assigned

Skills

Tray service

Takes direction well

Job description

GENERAL SUMMARY

Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assists in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Clearing table after guests are done with meal
• Clearing all soiled china, glass or silverware throughout guests’ dining experience
• Resetting tables to standard as designated by management
• Maintaining water service throughout meal for guests
• Provide bread service to each table as specified by the outlet’s menu
• Assisting server with small duties throughout service to appease guests
• Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests whenever possible
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and farewells
• Other duties as assigned

ACCOUNTABILITY: The F&B Busser does not have any supervisory responsibilities.

EXPERIENCE/ TRAINING/ EDUCATION

At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• TIPS certification – which can be done through the PLDA within the first 90 days
• Food Handler’s Card – which can be done through the PLDA within the first 30 days

SKILLS/ABILITIES

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Bussers will be getting directions and requests from servers, guests and management.

OTHER QUALIFICATIONS

• Bussers need to be personable
• Bussers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.

FOH – Great Oak Steakhouse, Temecula, CA 92592