STC - Lead Network Technician

Iacommunicationsall; Iowa City, Northern (IA, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Bi-Weekly payroll

Health, dental and vision insurance

401(k) eligibility

Paid vacation

Career development

Job summary

Sharon Telephone Company in Iowa City seeks a hands-on Lead Network Technician to supervise network operations, install and troubleshoot Calix, Arista, Accedian and Fortinet gear, and deliver first-rate service to customers. The role includes mentoring a small field tech team, on-site leadership, and ensuring safety and reliability while maintaining high performance.

A valid driver's license and the ability to be on-call every third week are required.

Qualifications

• Hands-on fiber to the home installs preferred
• Experience with Calix, Arista, Accedian and Fortinet network equipment
• ACE credentials
• CompTIA A+, Network+ or similar certifications
• Associate degree or technical certification in electronics, networking, IT or related field
• Willingness to undergo pre-employment screening
• Locating underground fiber

Responsibilities

• Installing, configuring, troubleshooting, and maintaining network equipment
• Configuring and maintaining Calix, Arista, Accedian and Fortinet network equipment
• IT support for inter-company network
• Fiber splicing in the field
• Fiber to the Home Installation
• Being on-call every third week is a requirement of this job
• Valid driver's license is required and a company vehicle is provided
• Assist with training new field tech hires
• High level of customer focus with a customer first attitude
• Team work and strong communication skills
• Locating underground fiber

Skills

Team leadership

Customer focus

Strong communication

On-call readiness

Education

Associate degree or technical certification in electronics or networking

ACE or similar certifications

CompTIA A+/Network+

Tools

Calix

Arista

Accedian

Fortinet

Job description

Lead Network Technician
STC

STC is a 100% fiber optic independent broadband and phone provider located 5 miles south of Iowa City. We are seeking a hands-on technical leader that is customer-focused, self-motivated, and team-oriented to deliver a first-class network experience to our customers. If you are motivated by technology, team leadership, and delivering excellent customer service, this role is for you.

About the Role

As Lead Network Technician you will be a critical member of our team, ensuring smooth operations and optimal performance of our network. This role ensures that critical network equipment is appropriately monitored so STC has accurate, real-time insights to make important decisions. The Lead Tech plays a pivotal role in ensuring operational excellence across several network locations. Beyond performing the daily job, this position includes network leadership by managing a small team of technicians, providing real-time technical oversight, and ensuring adherence to company standards. The Lead Tech will also serve as an on-site mentor and trainer for new and junior technicians, instilling STC’s values of quality, safety, and reliability while maintaining high performance and accountability across the team.

Lead Network Technician Core Responsibilities

• Installing, configuring, troubleshooting, and maintaining network equipment
• Configuring and maintaining Calix, Arista, Accedian and Fortinet network equipment
• IT support for inter-company network
• Fiber splicing in the field
• Fiber to the Home Installation
• Being on-call every third week is a requirement of this job
• Valid driver's license is required and must have a good driving record as a company vehicle is provided
• Assist with training new field tech hires
• High level of customer focus with a customer first attitude. Positive mindset a must
• Team work and strong communication skills.
• Locating underground fiber

Preferred Qualifications (not required)

• Hands-on experience performing fiber to the home installs
• Experience with Calix, Arista, Accedian and Fortinet network equipment
• Fiber splicing
• Arista Certified Engineer (ACE) credentials
• CompTIA A+, Network+, or similar certifications
• Locating of underground fiber
• Willingness to participate in pre-employment screening process (drug screen and background checks)
• Associate degree or technical certification in electronics, networking, IT or a related field
• Adaptable, flexible, and able to solve complex challenges within and outside assigned responsibilities

Benefits

• Competitive hourly pay based on experience and qualifications
• Bi-Weekly payroll
• Health, dental and vision insurance
• 401(k) eligibility
• Paid vacation
• Opportunities for career growth and professional development

Every decision made at Sharon Telephone Company concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is to be made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, marital status, physical or mental disability, veteran's status, or other characteristics protected by federal, state, or local laws. Sharon Telephone strives for a workplace free of unlawful discrimination and harassment, including but not limited to racial, sexual, ethnic or religious.