Sales & Service Technician

Frontier Internet; Lakeville (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Frontier Communications in Lakeville, MN is seeking a Sales & Service Technician to install, maintain and repair network facilities from the station equipment to the line card. You will perform a variety of tasks to ensure reliable broadband service for customers, including wiring, testing and troubleshooting.

The role requires outdoor work, pole climbing, lifting up to 75 pounds and frequent driving. You will read service orders, install equipment, and support the promotion of Frontier

Qualifications

• High school diploma or equivalent
• Experience in telecommunications installation and maintenance
• Ability to work outdoors in adverse weather and in confined spaces
• Valid driver’s license; CDL preferred
• Pole climbing certification required; able to lift up to 75 lbs
• Flexible scheduling, holidays, after hours and call-outs
• Basic keyboard and software skills
• Must complete company training and demonstrate full installs

Responsibilities

• Install and maintain inside wire for residential and business broadband services
• Install networking equipment (Fiber to the Home, ONT, routers, modems, gateways)
• Read service orders, trouble tickets, and diagrams; perform troubleshooting
• Perform aerial and underground cable/fiber installation and maintenance
• Place service drops and handle wiring and equipment for connectivity
• Support promotion of company products and services
• Adapt to changes in technology and procedures
• Mentor co-workers and assist other departments as needed

Skills

Customer interaction

Outdoor work

Flexible scheduling

Problem solving

Education

High school diploma

Job description

Sales & Service Technician

Location: 20715 HOWLAND AVENUE, LAKEVILLE, MN 55044

Union: CWA 7270 - CBA 310

Summary

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties

Duties include, but are not limited to, the following:

• Driving: Frequent
• Travel: Moderate
• Install and maintain inside wire for residential/business broadband (HSI/Video) service
• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
• Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMs, Residential Gateways, and HSI, and business class routers
• Perform all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross‑connections to switching equipment, removing and replacing line cards in central office/pair gain units
• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
• Perform maintenance, repair and preventative maintenance on buried, aerial and underground cable/fiber using various plant elements
• Perform aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks
• Place aerial and buried plant and service drops
• Navigate web, set up Business/Residential computers and demonstrate to customers
• Support and actively participate in the promotion of Company products and services
• Must be able to adapt to changes in the business that include advances in technology and new skills and procedures
• Aids/assists other departments and contractors as required; be self‑motivated; mentor co‑workers; follow through on assignments in a timely manner

Qualifications

• High School Diploma or equivalent
• Experience in telecommunications installation and maintenance
• Basic keyboard and software skills
• Must complete pole climbing certification; must have a maximum weight limit of 275 lbs.; fully clothed and with proper footwear
• Must complete company provided training and demonstrate ability to complete full installs
• Ability to work independently and desire to work “face‑to‑face” with customer
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
• Valid driver’s license and satisfactory driving record; CDL preferred
• Must be available for flexible scheduling, holidays, after hours and call‑outs
• TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Physical Requirements

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.

Tools and Equipment Used

• Cable Locator
• Hand Tools
• Hand Held Terminal
• Various Test Equipment
• 4 Tel Test System
• Laptop Computer
• Splicing Equipment
• Fiber Optic Testing Equipment

Equal Opportunity & Anti‑Discrimination Statement

Frontier Communications is an affirmatively action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.