Sales & Service Technician II (Field Install & Repair)

Frontier Internet; Sister Bay (WI); On-site; USD 26,000 - 52,000; Full time

Job summary

Frontier Communications is seeking a Sales & Service Technician II to perform field installations and repairs for residential and business broadband. This role involves installing networking gear, reading service orders, and ensuring service quality at customer sites, with emphasis on safety and customer satisfaction.

The position requires lifting, climbing, and outdoor work, with a focus on timely problem resolution and collaboration with team members to promote Frontier products and services.

Qualifications

• High School Diploma or equivalent.
• Experience in telecommunications installation and maintenance.
• Basic keyboard and software skills.
• Pole climbing certification required; weight limit 275 lbs.
• Must complete company training and demonstrate ability to complete full installs.
• Ability to work independently and with customers.
• Willingness to work outdoors in varying weather.
• Valid driver’s license; CDL preferred.

Responsibilities

• Install and maintain inside wire for residential/business broadband service.
• Install networking equipment including Fiber to the Home, ONT, and routers.
• Read service orders and trouble tickets; perform maintenance on cables and equipment.
• Assist other departments and contractors; mentor coworkers.
• Adapt to technology changes and new procedures.

Skills

Telecom installation & maintenance

Basic keyboard & software skills

Customer facing

Education

High School Diploma or equivalent

Tools

Cable Locator

Hand Tools

Hand Held Terminal

4 Tel Test System

Laptop Computer

Splicing Equipment

Fiber Optic Testing Equipment

Job description

Job ID: SALES014278

Job Title: Sales & Service Technician II (Field Install & Repair)

Location(s): 10557 APPLEWOOD RD, SISTER BAY, WI 54234

Union: CWA 4671 - CBA 046

Hiring Manager: Dawn Flink

# of Openings: 1

Internal Posting Dates: 9/23/26-9/30/26

Wage Range: $18.65 - $38.24 per hour

Summary

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties

Duties include, but are not limited to, the following:

• Driving: Frequent
• Travel: Moderate
• Install and maintain inside wire for residential/business broadband (HSI/Video) service
• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
• Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers
• Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units
• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
• Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements
• Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add
• Place aerial and buried plant and service drops
• Navigate web, set up Business/Residential computers and demonstrate to customers
• Support and actively participate in the promotion of Company products and services
• Must be able to adapt to changes in the business that include advances in technology and new skills and procedures
• Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner

Qualifications

• High School Diploma or equivalent
• Experience in telecommunications installation and maintenance
• Basic keyboard and software skills
• Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear
• Must complete company provided training and demonstrate ability to complete full installs
• Ability to work independently and desire to work 'face-to-face' with customer
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
• Valid driver's license and satisfactory driving record; CDL preferred
• Must be available for flexible scheduling, holidays, after hours and call-outs
• TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Physical Requirements

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.

Tools and Equipment Used

• Cable Locator
• Hand Tools
• Hand Held Terminal
• Various Test Equipment
• 4 Tel Test System
• Laptop Computer
• Splicing Equipment
• Fiber Optic Testing Equipment

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.