Stay and Play Associate - Pasadena

The Y In Central Maryland; Seaborne Estates (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

The Y in Central Maryland seeks a Stay and Play Associate to deliver excellent services to members, guests, and program participants. You will supervise children whose parents are involved in activities, maintain a safe environment, and support their social and emotional development.

Responsibilities include engaging children, guiding activities, ensuring safety, and maintaining records. You will collaborate with the team to uphold Y policies and provide a positive community experience.

Qualifications

• Provides excellent services to members, guests, and program participants.
• Communicates with children and parents/guardians effectively.
• Engages with children and guides them to activities while monitoring behavior.

Responsibilities

• Report to work slightly before shift to receive instructions.
• Provide excellent services in the Y center, over phone, and via email.
• Engage with members and participants to build positive relationships.
• Create a safe, engaging environment supporting social and emotional development.
• Maintain cleanliness and safety for children.
• Handle sign-in/out, behavior, and incident reports.
• Enforce policies and code of conduct.
• Lead in resolving conflicts and addressing center concerns.

Skills

Customer service

Child supervision

Communication

Conflict resolution

Safety awareness

Job description

POSITION SUMMARY:

Under the supervision of the Program Director Youth and Family Services, or other assigned associate, Stay and Play Associate is responsible for delivering excellent services to all members, guest, and program participants. The primary function of the Stay and Play Associate will be to highly engage with members, guest, and program participants including supervising children whose parents/guardian are participating in activities in the Y family center, protecting children, and maintaining a safe environment.

ESSENTIAL FUNCTIONS:

• Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.
• Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
• Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction
• Providing a safe, engaging, and nurturing environment which fosters the social, emotional, physical, cognitive, and creative development of each child in our care
• Effective and appropriate communicate with children and parents/guardian
• Highly engagement with children by guiding children to activities, using their name, and monitor their actions during their usage of the center
• Maintain clean and disinfected environment for children’s safety
• Maintain all proper paperwork including sign in/out process, behavior reports, “boo boo” reports, incident report, etc.
• Must have understanding of the age and stages of youth development, and work with children
• Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction
• Leader in handling conflict, concerns, member frustrations, and unusual center situations
• Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)
• Focus on quality experiences and engagement within programs, services, and activities
• Promotes a professional image and maintains a clean and safe environment at all times.
• Ability to work with diverse population
• Attend and actively participate in all meetings as assigned
• Incorporate the four character values of the Y: Caring, Honesty, Respect, and Responsibility and adhere to the Y Code of Conduct
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.