Dispatcher

Menzies Aviation; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Talentify is seeking a Cabin Service Communications Coordinator to coordinate between the cabin service agent team and management, ensuring updates between the Client and employees are recorded per procedures. Ideal candidates have a high school diploma and relevant customer service or dispatch experience.

The role requires excellent English communication, multitasking, and strict adherence to regulations, with a focus on accurate reporting and professional interaction with passengers and

Qualifications

• High School diploma or equivalent.
• Airport or customer service experience preferred.
• Radio/phone dispatch experience desirable.
• Supervisory experience preferred.
• Proficient with office software (word-processing, spreadsheet, data management).
• Must be 18 years of age or older.
• Reliable telephone and transportation numbers.

Responsibilities

• Must be familiar with and abide by all Client/company regulations.
• Work with Client Special Services Representatives to ensure all requests for services are met.
• Pull assignments or work orders from computer, as needed.
• Do all reports accurately and in a timely manner.
• Must be familiar with all FAA/ TSA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Escalate issues to operations Manager Immediately.
• Deal courteously and tactfully with fellow employees and passengers if necessary.
• Communicate effectively with fellow employees.
• Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
• Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
• Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
• Maintain and distribute radios (where applicable).
• Always complete the appropriate documentation and reports in thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings and inservices as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.

Job description

Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.

QUALIFICATIONS:

A. EDUCATION AND EXPERIENCE

1. 1. High School diploma or equivalent.


2. 2. Previous airport and/or customer service experience preferred.


3. 3. Previous radio / phone dispatch experience desirable.


4. 4. Previous supervisory experience preferred.


5. 5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).


6. 6. Must be 18 years of age or older.


7. 7. Must have a reliable telephone and transportation number.

B. PERSONAL AND PHYSICAL REQUIREMENTS

1. 1. Treat all information as confidential.


2. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.


3. 3. Ability to work from verbal and written instructions.


4. 4. Ability to communicate in English clearly and concisely verbally and in written form.


5. 5. Must be detail-oriented and perform with minimal supervision.


6. 6. Must be able to handle multiple situations simultaneously.


7. 7. Must have excellent radio/telephone skills.


8. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.


9. 9. Must have excellent radio/telephone skills.


10. 10. Must have a reliable telephone and transportation number.


11. 11. Must be 18 years of age or older.


12. 12. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).


13. 13. Must have a reliable telephone and transportation number.

PERFORMANCE RESPONSIBILITIES:

1. 1. Must be familiar with and abide by all Client/company regulations.


2. 2. Work with Client Special Services Representatives to ensure all requests for services are met.


3. 3. Pull assignments or work orders from computer, as needed.


4. 4. Do all reports accurately and in a timely manner.


5. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations.


6. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.


7. 7. Escalate issues to operations Manager Immediately.


8. 8. Deal courteously and tactfully with fellow employees and passengers if necessary.


9. 9. Communicate effectively with fellow employees.


10. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.


11. 11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.


12. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.


13. 13. Maintain and distribute radios (where applicable).


14. 14. Always complete the appropriate documentation and reports in thorough and timely manner.


15. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.


16. 16. Provide general information and directions to passengers.


17. 17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.


18. 18. Attend meetings and inservices as required.


19. 19. Utilize appropriate communications channels and maintain records, reports and files as required.


20. 20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.


21. 21. Identification badges must always be visible.


22. 22. Adhere to company policies and procedures and participate in achievement of company objectives.


23. 23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.


24. 24. Perform other duties as requested.

Qualifications

Behaviors

Preferred

Team Player:Works well as a member of a group

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.