Station Operations Manager - Ocean Forwarding

Damco Spain SL; Charlotte, Northern (NC, KY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

PTO + Holidays

401(k) Retirement Plan with matching

Parental leave

Employee Assistance Program (EAP)

Professional Development

Job summary

Maersk is seeking a Station Operations Manager for Ocean Forwarding in Charlotte, NC. You will lead operations teams, coach staff, and drive performance against Dwell, Transit Time, and financial KPIs.

You will coordinate with functions (CX, Commercial, LCL teams) to document CAPAs and ensure timely cost accruals, soft close, and compliance. Domestic travel is expected up to 15% of time.

Qualifications

• Bachelor’s degree or equivalent required.
• Quantitative experience of 8+ years of experience.
• Knowledgeable on Freight Forwarding operations & finances.
• Core Competencies: Financial Awareness, Integrity, Analytical Skills, Attention to Detail, Coaching, Communication & Self-Motivation, and Discipline.
• Efficiency with MS software/tools.
• Experience with CargoWise One software.
• Domestic travel is expected for ≤15% of time.

Responsibilities

• Maintain accountability with direct reports and conduct regular coaching sessions.
• Monitor and manage operational performance, including dwell times and transit efficiency.
• Coordinate with HR and leadership to drive continuous improvement across the network.
• Ensure compliance with bond closures and export clearance audits.

Skills

Financial Awareness

Integrity

Analytical Skills

Attention to Detail

Coaching

Communication

Self-Motivation

Discipline

Education

Bachelor’s degree or equivalent

Tools

CargoWise One software

MS Office

Job description

Station Operations Manager - Ocean Forwarding

The Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

• Individual is responsible to have constant 1v1 sessions (minimum 4 per month).
• Individual is responsible to coach, mentor, guide, train, and maintain accountability with their direct reports.
• Facilitated in alignment with HR
• Station Manager shall participate with direct reports holding their respective teams accountable.
• Individual is responsible to lead (or nominate a leader) for Operations Team fortnightly huddle.

Customer Satisfaction

• Station Manager shall participate in Voice of Customer (VoC) results.
• With support from their direct report, Station Manager shall document CAPA (Corrective Action / Preventative Action) with guidance from stakeholders (CX, Commercial, LCL Export/Import Specialists, Product, and LCL Finance and Analytic team).

Supply Chain Management

• Manager shall monitor direct reports execution regarding Dwell:
• Export: Origin Dwell, Target is <13 days
• Import: Destination Dwell, Target of <2 days
• Received in Import Warehouse / Final CFS to Delivery.
• Manager shall be familiar with Customer Rate Cards / Quotations to focus on Transit Time performance.

Compliance

• Ensure all bonds have been closed (within 2 days of Arrival), if we coordinated the bond per In-Bond IOP.
• Export Clearance audits must be completed for 10 random shipments per month.

Finance

• Drive healthy financial execution within Global KPI expectations.
• Cost Accruals must be entered into CargoWise 1 immediately (no later than 4 business hours) following the service request.
• Familiarize yourself with your customer rate cards/quotations. Identify if “Unhappy Flow” costs are billable and add the corresponding Revenue Accruals prior to Soft Close.
• Avoid payables by entering cost accruals timely & accurately at time-of-service request.
• Avoid any payables older than 30 days
• Achieve Soft Close timeliness of 100% each month, based on Soft Close KPI’s and month end process.

Support the network

Drive proactive & timely communication with your direct reports. Responses to other colleagues shall be answered no later than the next business day.

Accountabilities

• Be proactive and not reactive.
• Abide by the Maersk Core Values.
• Be receptive to feedback from Head of LCL Operations & leadership peers.
• Show ownership of your responsibilities.
• Be diligent with record keeping on financial tasks.
• Be vocal when necessary.

Qualifications

• Bachelor’s degree or equivalent required
• Quantitive experience of related activity of 8+ years of experience
• Knowledgeable on Freight Forwarding operations & finances
• Core Competencies: Financial Awareness, Integrity, Analytical Skills, Attention to Detail, Coaching, Communication & Self-Motivation, and Discipline
• Efficiency with MS software/tools
• Experience with CargoWise One software
• Domestic travel is expected for <15% of time.

Base salary Range: $100,000 - $110,000 USD*

• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your eligible dependents, with multiple plan options to fit your needs
• Paid Time Off (PTO): 21 days PTO + 4 floating holidays + paid company holidays
• 401 (k) Retirement Savings Plan with company match
• Parental leave: Paid maternity and paternity leave to support you and your family during life’s important moments
• Employee Assistance Program (EAP): Free and confidential counseling, financial planning, and wellbeing resources
• Professional Development: Access to in-house training, global learning platforms, and mentorship programs to support career growth

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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