Station Manager

DHL Air (UK) Ltd; Seattle (WA); On-site; USD 115,000 - 154,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based incentives

401(k) Match

Stock Purchase Plan

Medical insurance

Job summary

DHL Global Forwarding is seeking a Station Manager in Seattle, WA to oversee all aspects of a freight operation including sales, freight forwarding, customer service, customs clearance and billing. You will be accountable for profitability and cost management.

The role requires strong leadership, 7+ years in freight forwarding, import/export experience, and proven ability to drive KPIs and staff development while delivering excellent service to key customers.

Qualifications

• 7+ years in freight forwarding with airfreight; ocean freight preferred.
• Import/export experience required; experience with both preferred.
• 3+ years in a leadership role.

Responsibilities

• Lead a freight forwarding operation including sales, customer service, and billing.
• Negotiate with external suppliers to manage costs.
• Ensure service quality and monitor customer satisfaction.
• Prepare annual budgets and drive targets.
• Hire and develop staff; coach and mentor.
• Ensure accurate invoices and shipping documents.

Skills

Freight forwarding expertise

Airfreight

Leadership

Communication skills

Microsoft Office

Education

BA/BS preferred

Tools

CargoWise

Job description

Description

Job Title: Station Manager
Job Location: Seattle, Washington

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a STATION MANAGER who will be responsible for all aspects of a logistics operation including, but not limited to, sales, freight forwarding operations, customer service, customs clearance, and billing. You will also ensure, and held accountable for, the profitability of the logistics operation.

Key Responsibilities

• Responsible to support and develop a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice
• Ensure effective cost management by leading negotiations with external suppliers
• Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales and Key Account Management to visit clients or prospective clients
• Directs annual budget preparation for Branch/District location; Setting, evaluating, and meeting and/or exceeding performance targets
• Ensure effective customer service through a process oriented approach that delivers reliable and consistent service
• Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with shipping carriers.
• Manages the business processes used to ensures the accuracy of invoices, bills of lading, shipping statements, and foreign currency conversions
• Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established DHL corporate policies, procedures, and standards in accordance with government regulations.
• Responsible for hiring, coaching, training, and developing direct reports.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes

Skills / Requirements

• 7+ years of experience in freight forwarding industry working with airfreight required, ocean freight as well is a preferred
• Import and/or Export experience is required. Experience with both is preferred.
• 3+ years’ experience in a leadership capacity is a required
• BA/BS Preferred
• Basic knowledge of CargoWise system is preferred
• Strong ability to develop, coach, train, and mentor staff to success
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building.
• Knows how to achieve commercial drive in the work place and has a strong sense of business acumen.
• Exceptional communication skills (verbal, written, presentations)
• Proficient computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)

Pay Range

$115,290.00 - $153,720.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

References

• https://www.logistics.dhl/us-en/home/careers.html