Station Manager

DHL Global Forwarding; Cleveland (OH); On-site; USD 96,000 - 128,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

DHL Global Forwarding in Cleveland seeks a Station Manager to lead the Cleveland operation and grow the Cleveland-Columbus-Pittsburgh market. You will own the P&L, drive revenue, and coordinate across sales, product and operations to expand DHL's network.

The role combines strategic market development with hands-on leadership of freight, customs, and service teams. Travel to cover the three markets is required.

Qualifications

• Demonstrated commercial drive with ability to build a market and profitable growth.
• Strong budgeting and P&L ownership experience.
• Proven leadership across matrix organizations and cross-functional teams.

Responsibilities

• Develop and execute market plans for Cleveland, Columbus and Pittsburgh with clear targets and outcomes.
• Expand DHL's commercial presence by partnering with Field Sales, Key Account Management and product teams.
• Lead air freight, ocean freight, customs, customer service and station activities with clear ownership.
• Set and manage the annual budget and business plan; drive revenue, gross profit, EBIT, volume and cost-to-serve.
• Ensure compliance with DHL policies and regulatory requirements.
• Recruit, coach and develop an engaged team; establish clear expectations and KPIs.
• Work across regional functions to align Sales, Product, Operations, Finance and HR behind the market strategy.

Skills

Commercial acumen

P&L ownership

Leadership

Stakeholder influence

Travel readiness

Education

Bachelor's degree

Tools

CargoWise

Job description

Job Title: Station Manager - Cleveland

Job Location: Cleveland, Ohio | Market Responsibility: Cleveland, Columbus and Pittsburgh

DHL Global Forwarding (DGF) manages the flow of goods and information across customers' global supply chains through air, ocean and ground transportation, customs brokerage, and warehousing and distribution solutions. As part of DHL Group, we connect customers to a global network spanning more than 220 countries and territories.

We are seeking a commercially driven STATION MANAGER to lead our Cleveland operation and develop the Cleveland-Columbus-Pittsburgh market. The role combines full operational and P&L accountability for Cleveland with responsibility for expanding DHL's commercial presence in Columbus and Pittsburgh. The successful candidate will strengthen an established operation, create local customer ownership and leverage DHL's regional infrastructure to deliver profitable results across the three markets.

Key Responsibilities:

• Develop and execute market plans for Cleveland, Columbus and Pittsburgh, with clear targets, account priorities, resource needs and measurable outcomes.
• Build a strong local commercial presence by partnering with Field Sales, Key Account Management and product teams to expand the customer base, increase share of wallet and convert cross-product opportunities.
• Develop Columbus and Pittsburgh through a scalable operating model that leverages DHL's regional operations, centralized gateways and warehousing capabilities.
• Serve as the senior local face of DGF with customers, prospects, community stakeholders and strategic partners throughout the market.
• Lead air freight, ocean freight, customs, customer service, billing and supporting station activities through clear ownership, effective handoffs and consistent performance management.
• Set and manage the annual budget and business plan; drive revenue, gross profit, EBIT, volume, productivity and quality while strengthening buying, supplier management and cost-to-serve performance.
• Ensure compliance with DHL policies, standard operating procedures and all applicable regulatory requirements.
• Recruit, coach and develop an engaged, accountable team; establish clear expectations, strengthen succession capability and reinforce an Employer of Choice culture.
• Work across regional and national functions to align Sales, Product, Operations, Finance and HR behind the market strategy and execution priorities.

Candidate Profile / Requirements:

• Demonstrated commercial drive and the ability to build a market, develop a customer pipeline and convert opportunities into profitable growth.
• Strong business and financial acumen, including P&L ownership, budgeting, performance management and cost-to-serve discipline.
• Proven ability to lead through a matrix, influence cross-functional stakeholders and connect commercial priorities with operational execution.
• A visible, customer-focused leadership style with the ability to build credibility internally and externally across Cleveland, Columbus and Pittsburgh.
• Track record of developing talent, building engaged teams and driving accountability through clear goals and KPIs.
• Strong process orientation and working knowledge of freight forwarding systems; CargoWise experience is preferred.
• Excellent communication, negotiation and presentation skills.
• Bachelor's degree preferred; equivalent relevant industry and leadership experience will be considered.
• Ability and willingness to travel regularly across the Cleveland-Columbus-Pittsburgh market.

Pay Range: $96,075.00 - $128,100.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We belief in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.