Station Agent (Ramp & Customer Service)

Alaska Airlines; Alaska; On-site; Full time

Job summary

Alaska Airlines is seeking a Station Agent who will support both Ramp Service and Customer Service tasks. This position involves assisting passengers, managing luggage, and ensuring the smooth operation of flights while embodying the core values of safety and customer satisfaction. Competitive pay, benefits, and opportunities for growth are offered in a dynamic work environment.

Benefits

Free stand-by travel privileges

Comprehensive medical, dental and vision benefits

Generous 401k match program

Quarterly and annual bonus plans

Generous holiday and paid time off

Qualifications

• Must have a valid driver’s license.
• Ability to lift 75 lbs.
• Typing speed of at least 25 WPM.

Responsibilities

• Assist guests with travel needs in a fast-paced environment.
• Load and offload luggage and cargo.
• Perform boarding and gate duties.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Education

High school diploma or equivalent

Job description

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The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Station Agent role works in a fast-paced environment performing both Customer Service and Ramp Service Agent functions, keeping flights running safely and smoothly. This role is responsible for assisting guests with travel needs at Alaska Airlines (AS). This is a union represented position.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft.
• Load and offload luggage and cargo with the use of conveyor belts or forklifts.
• Transport luggage and cargo to various airport locations.
• Maintain ramp and warehouse areas.
• Marshal and push back aircraft.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.
  
  
  

Job-Specific Experience, Education & Skills

Required

• A minimum of 2 years of customer service or community service experience.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Must be able to bend, stoop, squat, reach, and grasp.
• Posses exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 words per minute (WPM)
• Flexibility to work varied shifts, weekends, holidays.
• Ability to communicate in English.
• Ability to obtain airport security clearance.
• Ability to lift 75 lbs.
• Ability to learn and operate a computerized reservation system.
• Ability to anticipate needs in a fast-paced environment.
• Ability to adapt to performing work according to set procedures.
• Must have a good attendance and punctuality record.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the United States (US)
  
  
  

Preferred

• Knowledge of operations with industrial equipment and previous experience
  
  
  

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable

Starting Rate

USD $29.81/Hr.

Bonus

USD $1,000.00

Pay Details

Bonus Available To External Applicants Only

$1000 ($500 after 90 days, $500 after 6 months)

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
  
  
  

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 6/12/2025

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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