Statewide Office Assistant I: Clerical & Customer Service

New York State Department of State; City of Albany (NY); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

New York State Department of State is seeking an Office Assistant 1 to support two units—Customer Service and Processing—across multiple statewide locations. Duties include handling in-person inquiries, email responses, apostille processing, and clerical tasks to keep licensing records current.

The NY HELPS program indicates hires may be non-competitive; some positions offer prevailing 55-B/C eligibility. This role collaborates with agency teams and may involve mail processing and file

Competenze

• There are no minimum education or experience requirements for this title.
• 55B/C eligible designation encouraged to apply, include eligibility letter with application.
• For new State employees, hiring rate is the starting salary; promotions follow OSC rules.

Mansioni

• Customer Service Counter - in person customer service.
• Respond to customer inquiries via email.
• Assist with maintaining returned license database/filing.
• Process apostille and authentication requests.
• Open incoming mail.
• Process refund requests and insufficient payments.
• Maintain licensing files.
• Assist with records retention.
• Perform other clerical tasks as needed.

Descrizione del lavoro

New York State Department of State is seeking an Office Assistant 1 to support two units—Customer Service and Processing—across multiple statewide locations. Duties include handling in-person inquiries, email responses, apostille processing, and clerical tasks to keep licensing records current.

The NY HELPS program indicates hires may be non-competitive; some positions offer prevailing 55-B/C eligibility. This role collaborates with agency teams and may involve mail processing and file