Statewide Emergency Operations Watchpoint Officer

State of Tennessee; Nashville (TN); On-site; USD 44,000 - 55,000; Full time

Job summary

The State of Tennessee is seeking an Emergency Management Operations Officer I to join the State Watchpoint, providing continuous incident monitoring and timely notifications for statewide safety. This entry-level role supports SEOC activations, incident reporting, and cross-agency coordination across Tennessee’s public safety network.

You will work shifts, including nights, weekends, and holidays, and participate in drills to maintain readiness.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time work in a public safety, call center or dispatch telecommunications related field.
• OR
• Experience equivalent to one year as an Emergency Management Operations Officer with the State of Tennessee.

Responsibilities

• Maintain continuous situational awareness of incidents, hazards, and emerging threats across Tennessee through monitoring systems, partner communications, and open-source information.
• Receive and process incident reports from local jurisdictions, state agencies, 911 centers, and other partners.
• Initiate and disseminate timely notifications to TEMA leadership, state agencies, and stakeholders in accordance with established protocols.
• Answer and manage Watchpoint phone lines, email inboxes, and alerting systems, ensuring accurate and professional communication.
• Create and maintain incident logs, notifications, and reports in WebEOC and other systems.
• Support the activation and operation of the State Emergency Operations Center (SEOC) by fulfilling assigned roles such as documentation, communications coordination, and information tracking.
• Assist in the development and distribution of situation reports, operational briefings, and status updates.
• Coordinate with local emergency management agencies, public safety partners, and state/federal stakeholders to verify and update incident information.
• Ensure compliance with TEMA SOPs, notification protocols, and the NIMS.
• Participate in training, exercises, and drills to maintain operational readiness.
• Maintain continuity of operations during shift transitions through accurate pass-down briefings.

Skills

Active Learning

Operations Analysis

Reading Comprehension

Service Orientation

Troubleshooting

Education

High school diploma or equivalent

Tools

Laptop

Multi-line Phones

Cell Phone

Web EOC

Radio

Job description

The State of Tennessee is seeking an Emergency Management Operations Officer I to join the State Watchpoint, providing continuous incident monitoring and timely notifications for statewide safety. This entry-level role supports SEOC activations, incident reporting, and cross-agency coordination across Tennessee’s public safety network.

You will work shifts, including nights, weekends, and holidays, and participate in drills to maintain readiness.