Statewide Centralized Complaint and Report Intake Unit Manager

California Department of Industrial Relations; Los Angeles (CA); In loco; USD 110.000 - 150.000; Tempo pieno

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California Department of Industrial Relations, Division of Occupational Safety and Health, is seeking a Statewide Centralized Complaint and Report Intake Unit (CCRIU) Manager in the Los Angeles area. The role leads daily intake operations, collaborates with enforcement leadership, and shapes operational strategies to improve safety enforcement statewide.

The Statewide Manager oversees a team of five subordinate Managers, evaluates processes and technologies, and travels across the state to

Competenze

• Statement of Qualifications (SOQ) required.
• Possession of a valid California Driver’s License and car insurance.

Mansioni

• Lead, plans, and directs the daily Complaint and Report Intake operations for the Unit.
• Develop operational strategies through needs assessments, performance reviews, and capacity planning.
• Evaluate Complaint and Report Intake technologies, customer service standards, and organizational structure; monitor performance to identify issues and solutions.
• Travel throughout the State to fulfill duties.

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Job Description And Duties

Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, workforce, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of the California Labor Code and regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians.

What will be the difference that you make for California?

Under the general direction of the Deputy Chief of Field Enforcement with the Department of Industrial Relations (DIR), Division of Occupational and Safety Health (DOSH), Enforcement Branch, the Statewide Centralized Complaint and Report Intake Unit (CCRIU) Manager leads, plans, organizes, directs daily Complaint and Report Intake operations; oversees the performance of Complaint and Report Intake Unit staff through five subordinate Managers and works in close partnership with including but not limited to, the Assistant Deputy Chief of Field Enforcement, Enforcement Branch regional managers, district managers, senior industrial hygienist supervisors and other Enforcement Unit managers. The Statewide Manager is responsible for the day-to-day leadership, execution, and operational performance of the Complaint and Report Intake Unit. The Statewide Manager develops Complaint and Report Intake operational strategies through needs assessments, performance reviews, and capacity planning; evaluates Complaint and Report Intake technologies, customer service standards, and organizational structure; and monitors Complaint and Report Intake performance to identify operational problems and solutions. The Statewide Manager implements and participates in the development of the overall Enforcement policies relating to safety engineering, industrial hygiene, accident and occupational health hazard prevention and enforcement of the State's Occupational Safety and Health Orders. The Statewide Manager travels throughout the State.

This posting may be used to fill future vacancies in accordance with 2 CCR 249.3

To be considered for this Regional Manager job opportunity, applicants must be either reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. To take the State Compensation Insurance Fund (SCIF) exam and gain employment list eligibility, please go here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2546

You will find additional information about the job in the Duty Statement.

Working Conditions

This job is located at:
Division of Occupational Safety and Health
Statewide Centralized Complaint and Report Intake Unit
Los Angeles Office- 320 West 4th Street, Room 820, Los Angeles, CA 90013

Primarily the work will be in an office environment working indoors 8 hours or more per day, stationary position at a desk, in a chair, and in front of a computer screen, for extended periods of time; using a multi-line telephone console or a cordless telephone with headset; Stationary for extended periods, during meetings, trainings, or workplace inspections; perform repetitive operate motion, simple grasping, fine position manipulation, maneuver or transport above and below shoulder level; moving and in a stationary position for extended periods of time, including but not limited to, on slopes, uneven, rough, wet, and/or slippery surfaces/terrain; position self, move, twist to retrieve items from ground level. Some work may be at a field site that has the potential for exposures to safety and health hazardous substances, and may involve, working outdoors in a wide range of weather conditions (e.g. rain, strong winds, heat, and cold);move and transport up to 50 pounds of equipment or work related materials; Ascending/descending/balancing stairs, ladders, stoops, slopes; dressing appropriately for working in the field, including proper use of personal protective equipment (safety boots, protective suits, hearing protection, respiratory protection, safety eyewear, hard hat, cooling vests, gloves, etc.); have functional detection; traveling via private, State vehicle, or public transportation (i.e. automobile, airplane, etc.) including overnight travel may be required.

Special Requirements

• Possession of a valid California Driver’s License and car insurance
• Statement of Qualifications (SOQ) required.
• Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.