Complaint and Report Intake Manager

California Department of Industrial Relations; Alameda (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

The California Department of Industrial Relations, Division of Occupational Safety and Health, Oakland office, is seeking a Complaint and Report Intake Manager who will lead a multi-disciplinary team handling health and safety complaints and triage incidents.

You will ensure accurate logging and processing within mandated timelines and coordinate with field offices to enforce safety standards across California.

Job description

Job Description And Duties

Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, work force, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians.

What will be the difference that you make for California?

Under the general direction of the Statewide Centralized Complaint and Report Intake Unit (CCRIU) Manager with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Enforcement Branch, the Complaint and Report Intake Manager has full supervisory and oversight responsibility of a local (and in some cases, a Field office) DIR-DOSH Complaint and Report Intake Compliance Office without detailed supervision or review. The incumbent leads the activities, plans, schedules, directs, assigns, evaluates, and reviews the work of a multi-disciplinary staff composed of office technicians, analysts, safety engineering technicians, safety engineers and industrial hygienists.

The incumbent serves as a subject matter expert on identifying and eliminating or controlling both health and safety occupational hazards; ensures all incoming emergency and non-emergency calls, emails, faxes, letters and written correspondences of health and/or safety work‑related accidents, fatalities, hazardous/unsafe work condition/practice complaints/referrals, general inquiries and etc. are accurately logged, triaged, and processed within mandated timelines and department/division guidelines, policies/procedures, and directives.

If you are also interested in working in other locations, you must submit an application to each job control.

To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1669

You will find additional information about the job in the Duty Statement.

Working Conditions

This job is located at:
Division of Occupational Safety and Health
Statewide Centralized Complaint and Report Intake Unit Oakland Office-
1515 Clay Street, Suite 407, Oakland, CA 94612

Primarily the work will be in an office environment working indoors 8 hours or more per day, stationary position at a desk, in a chair, and in front of a computer screen, for extended periods of time; using a multi‑line telephone console or a cordless telephone with headset; stationary for extended periods, during meetings, trainings, or workplace inspections; perform repetitive operate motion, simple grasping, fine position manipulation, maneuver or transport above and below shoulder level; moving and in a stationary position for extended periods of time, including but not limited to, on slopes, uneven, rough, wet, and/or slippery surfaces/terrain; position self, move, twist to retrieve items from ground level. Some work may be at a field site that has the potential for exposures to safety and health hazardous substances, and may involve, working outdoors in a wide range of weather conditions (e.g. rain, strong winds, heat, and cold); move and transport up to 50 pounds of equipment or work related materials; ascending/descending/balancing stairs, ladders, stoops, slopes; dressing appropriately for working in the field, including proper use of personal protective equipment (safety boots, protective suits, hearing protection, respiratory protection, safety eyewear, hard hat, cooling vests, gloves, etc.); have functional detection; traveling via private, State vehicle, or public transportation (i.e. automobile, airplane, etc.) including overnight travel may be required.

Special Requirements

Possession of a valid California Driver’s License and car insurance

• Statement of Qualifications (SOQ) required.
• Please attach your SOQ to your application. Applications received without an SOQ will not be considered.
• Resumes and cover letters will not be accepted in place of an SOQ.

Final Filing Date: 10/21/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.