Statewide Central Intake Senior Worker (CYFD/PSD #10118864)

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 42,000 - 66,000; Part time

Job summary

New Mexico Children, Youth and Families Department seeks qualified CPS Case Workers to assess referrals, determine safety, and coordinate services for children and families across the state.

You will triage calls, review intakes, and develop safety plans while collaborating with schools, providers, and law enforcement. The role requires a related bachelor's degree and relevant experience, with a term appointment and office-based duties in Albuquerque.

Qualifications

• Bachelor's degree in social work, education, counseling, psychology, sociology, criminal justice or family studies.
• Two years of experience in health or social services, or six years combined education/experience.

Responsibilities

• Triage and assess referrals to determine safety and follow-up actions.
• Maintain knowledge of the NM Children’s Code to support safety and permanency.
• Assess safety and risk to children and families throughout the case.
• Notify supervisors of emergencies and participate in QA reviews.
• Lead intake unit activities and mentor new workers.
• Ensure timely intakes, accuracy of reporting, and use of SDM tools.
• Coordinate with community services, providers, and law enforcement as needed.
• Review cases for quality and ensure proper documentation in FACTS.

Skills

Child welfare experience

Community partnerships

School setting experience

Eligibility determinations

Safety planning

Multidisciplinary meetings

Assessment & evaluation

Interviews coordination

Medical case management

Foster care recruitment/licensing

Education

Bachelor's degree in social work, education, counseling, psychology, sociology, criminal justice or family studies

Job description

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For more Job Requirements & Classification Description:

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

THIS IS A SPONSORED TERM POSITION

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*

Why does the job exist?

Child Protective Services Case Workers make decisions regarding the safety of a child or vulnerable adult, whether to forward referrals to local field offices for investigation or refer a family who has been in an abuse/neglect situation to supportive services. They participate in "phone triage" as recipients of reports, operator, or designated runner. Duties include triage of calls, routing calls to, assessing if injuries have occurred, or are imminent to alleged victim(s); document incoming calls and referrals (I&R); provide callers with resource information; taking messages when appropriate; checking voice mail or status and/or call back messages, and communicating with colleagues and supervisors.

How does it get done?

The following describes what the duties for each service area:

• Maintains knowledge of the New Mexico Children's Code and obtains information necessary to create appropriate case plans to provide safety, permanency, and well‑being to children.
• Assess the safety of and risk to all children of the family who are the subject of a CPS referral as well as assess the family needs and strengths throughout the life of a case.
• Notify supervisor of any child(ren) placed into emergency custody by law enforcement and/or those requiring placement.
• Participate in any local Quality Assurance reviews.
• Participate on agency work groups and/or task forces as assigned.
• Promote staff development by providing support to co‑workers in skill‑building and program development.
• Assist co‑workers in the development of improved skills in FACTS.
• Actively seek ways of improving procedures with Statewide Central Intake, including but not limited to Phone Triage.
• Mentor and train new workers when they begin working at SCI.
• Incumbent will serve as the lead worker in a unit of intake workers.
• Ensure that "ready lights" are on and be available to accept calls, unless otherwise approved by supervisor.
• Answer call wait light, police line(s), and designated social work line(s) in a prompt manner.
• Determine if Indian Child Welfare Act (ICWA) applies.
• Review intakes to assure quality of reporting.
• Use the SDM tools to ensure good decision making.
• Manage workflow, when necessary, i.e., FACTS is down, sick leave, training, and vacancies.
• Conduct SDM case reviews.
• Keeps up to date on occupationally specific technological developments; makes effective use of technology to achieve results.

  All case workers will complete FACTS documentation on providers as per policy and procedure.

Ideal Candidate

Experience as it relates to:

• Working directly with Children, Youth, and their families;
• Partner with Community Service providers as it relates to Children, and Youth;
• Working with Youth in a school setting;
• Determining eligibility for services that might be needed for the Children, Youth and Families;
• Conduct and complete assessments of safety, risks, strengths, and family needs;
• Developing Safety plans for the Children, Youth and Families;
• Participate in multidisciplinary meetings;
• Identify, provide, and/or arrange timely assessments/evaluations/ interviews;
• Conduct medical case management activities for eligible clients.
• Recruiting and retaining resource foster parents..
• Conducting Licensure process for process for prospective resource foster parents..

Bachelor's degree in social work, education, counseling, psychology, sociology, criminal justice or family studies from an accredited college/university and two (2) years of any combination of experience including working with communities on health or social service related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre‑employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours, weekends, on‑call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints. Incumbent willbe required to furnish a personal vehicle for carrying out assignments which may include transporting clients including children. Must have own mode of transportation.

Supplemental Information

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For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.