Investigation Client Service Agent (CYFD/PSD #8631+)

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 36,000 - 54,000; Full time

Job summary

New Mexico Children, Youth and Families Department (CYFD) is seeking staff to provide essential support services to clients, including arranging appointments and transportation, supervising visits, and assisting with daily living activities. The role supports protective services workers and contributes to safety, permanency, and well-being for children, youth, and families across New Mexico.

Ideal candidates will have experience with children and families, collaborate with community providers,

Qualifications

• High School diploma or Equivalency.

Responsibilities

• Transport clients to appointments, visits, meetings, etc.; monitor and supervise visits, assist clients in activities of daily living.
• Document activities and information in FACTS as required by agency policy and procedures.
• Provide support to case workers such as entering payments into FACTS.
• Identify potential community-based services, share information to assist staff and conduct activities that promote safety, permanency and well-being.

Job description

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For more Job Requirements & Classification Description:

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.

THIS JOB POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

THIS POSITION MAY BE USED TO FILL MULTIPLE VACANCIES.

Why does the job exist?

Incumbent will provide support services to clients which may include arranging appointments and transportation, monitoring and supervising visits, assisting clients in activities of daily living, providing assistance to protective services workers and working on special client-related projects.

How does it get done?

• Transport clients to appointments, visits, meetings, etc.; monitor and supervise visits, assist clients in activities of daily living. ).
• Document activities and information in FACTS as required by agency policy and procedures.
• Provide support to case workers such as entering payments into FACTS.
• Identify potential community-based services, share information to assist staff and conduct activities that promote safety, permanency and well-being.

Ideal Candidate

Experience as it relates to:

• Working directly with Children, Youth, and their families;
• Partner with Community Service providers as it relates to Children, and Youth;
• Working with Youth in a school setting;
• Determining eligibility for services that might be needed for the Children, Youth and Families;
• Conduct and complete assessments of safety, risks, strengths, and family needs;
• Developing Safety plans for the Children, Youth and Families;
• Participate in multidisciplinary meetings;
• Identify, provide, and/or arrange timely assessments/evaluations/ interviews;
• Conduct medical case management activities for eligible clients.

High School diploma or Equivalency.

Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Some statewide travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints. Incumbent is required to furnish a personal vehicle for carrying out assignments which may include transporting clients including children. Must have own mode of transportation.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.