Statewide Central Intake Supervisor (CYFD/PSD #10118859)

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

The New Mexico Children, Youth and Families Department (CYFD) seeks a Statewide Central Intake Supervisor to lead the CPS intake unit, supervise staff, and ensure compliant, timely reporting of referrals and investigations.

Ideal candidates will hold a relevant Bachelor's degree, have extensive experience in case management and safety planning, and be prepared for after-hours work and travel as required; strong collaboration and training abilities are essential.

Qualifications

• Bachelor's degree in a related field is required; seven years combined education/experience may substitute for degree.
• Experience in working with communities on health or social service matters, social work or case management experience.

Responsibilities

• Triage calls and route referrals to local offices; document incoming reports and provide resource information.
• Oversee CPS investigations and case management to ensure safety, permanency, and well-being of children.
• Lead workers, supervise staff, review time sheets, leave requests, and schedules.

Skills

Case management

Assessment

Safety planning

Multidisciplinary collaboration

Public speaking

Education

Bachelor's Degree in social work, education, counseling, psychology, sociology, criminal justice, or family services

Tools

FACTS

SDM tools

Job description

Job Title Statewide Central Intake Supervisor (CYFD/PSD #10118859)

For more Job Requirements & Classification Description:

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote wellbeing, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
This posting will be used for recruitment in the following areas of CYFD's Protective Services Division.
CPS Statewide Central Intake positions
Protective Services has positions available with non-traditional hours, days and weekends. Please let the interview panel know if you are interested in non traditional days and/or hours.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
***THIS IS A SPONSORED TERM POSITION***

Why does the job exist?

Child Protective Services Case Workers make decisions regarding the safety of a child or vulnerable adult, whether to forward referrals to local field offices for investigation or refer a family who has been in an abuse/neglect situation to supportive services. They participate in "phone triage" as recipients of reports, operator, or designated runner. Duties include triage of calls, routing calls to, assessing if injuries have occurred, or are imminent to alleged victim(s); document incoming calls and referrals (I&R); provide callers with resource information; taking messages when appropriate; checking voice mail or status and/or call back messages, and communicating with colleagues and supervisors. The Case Worker initiates CPS investigations and conducts case management of Child Protective Services investigations cases (family services and legal) consistent with policy and procedures so as to permit the attainment of federal standards and performance-based budget measures - assigned investigations per month or a combination of investigations and permanency cases which are of equal weight. The Case Worker assesses the safety of children alleged to be maltreated and ensures that the appropriate safety decision is made, and that services are provided to parents and children to mitigate identified safety threats. On a rotating basis, provides after-hours response to CPS emergencies. CPS Case Workers coordinate assessments and permanency plans for children in the custody of the Children, Youth and Families Department (CYFD) to promote child safety, permanency, and wellbeing. The Case Worker completes licensing requirements on a timely basis and in accordance with CYFD guidelines to have an effective community relationship with clients and vendors. Make decisions regarding granting licensure to foster families, approving adoptive families, matching available children with approved families, and placing children accordingly.

How does it get done?

The following describes what the duties for each service area:

• Maintains knowledge of the New Mexico Children's Code and obtains information necessary to create appropriate case plans to provide safety, permanency, and well-being to children.
• Assess the safety of and risk to all children of the family who are the subject of a CPS referral as well as assess the family needs and strengths throughout the life of a case.
• Notify supervisor of any child(ren) placed into emergency custody by law enforcement and/or those requiring placement.
• Participate in any local Quality Assurance reviews.
• Participate on agency work groups and/or task forces as assigned.
• Promote staff development by providing support to co-workers in skill-building and program development.
• Assist co-workers in the development of improved skills in FACTS.
• Actively seek ways of improving procedures with Statewide Central Intake, including but not limited to Phone Triage.
• At lease once quarterly, give community presentations regarding reporting abuse, neglect, or exploitation and SCI Intake procedures.
• Mentor and train new workers when they begin working at SCI.
• Help facilitate in-service training within SCI.
• Incumbent will serve as the lead worker in a unit of intake workers.
• Ensure that "ready lights" are on and be available to accept calls, unless otherwise approved by supervisor.
• Answer call wait light, police line(s), and designated social work line(s) in a prompt manner.
• Provide administrative supervision for unit, e.g., review for approval employee time sheets, leave requests, schedule shift requests, etc. to ensure appropriate coverage while creating and maintaining a positive work environment, review and approval travel, payments, etc.
• Review intake workers work product to ensure quality services and accurate and appropriate decision making, provide feedback to workers, and participate in other duties as assigned to achieve agency mission.
• Determine if Indian Child Welfare Act (ICWA) applies.
• Review intakes to assure quality of reporting.
• Train workers how to manage the different functions of their job responsibilities to make the process move efficiently.
• Use the SDM tools to ensure good decision making.
• Manage workflow, when necessary, i.e., FACTS is down, sick leave, training, and vacancies.
• Conduct SDM case reviews.
• Keeps up to date on occupationally specific technological developments; makes effective use of technology to achieve results.

All case workers will complete FACTS documentation on providers as per policy and procedure.

Ideal Candidate

Experience as it relates to:

• Working directly with Children, Youth, and their families;
• Partner with Community Service providers as it relates to Children, and Youth;
• Working with Youth in a school setting;
• Determining eligibility for services that might be needed for the Children, Youth and Families;
• Conduct and complete assessments of safety, risks, strengths, and family needs;
• Developing Safety plans for the Children, Youth and Families;
• Participate in multidisciplinary meetings;
• Identify, provide, and/or arrange timely assessments/evaluations/ interviews;
• Conduct medical case management activities for eligible clients.
• Recruiting and retaining resource foster parents..
• Conducting Licensure process for process for prospective resource foster parents..

Bachelor's Degree in social work, education, counseling, psychology, sociology, criminal justice, or family services from an accredited college/university and three (3) years of any combination of experience including working with communities on health or social service related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel is required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.

Supplemental Information

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For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.