State Risk Adjuster 6 (Property Claims Manager)

State of Louisiana; Baton Rouge (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

State of Louisiana seeks a Property Claims Manager to direct statewide property claims operations, oversee the performance of the third-party administrator, and coordinate the state's response to major losses and disasters. The role requires extensive experience in property claims, risk management, and leadership.

You will manage complex datasets, develop strategies for large-loss events, and lead a team to ensure compliant, timely settlements across multiple lines of property coverage.

Qualifications

• Seven years of experience in insurance claims adjusting, examining, or investigation; OR six years in field plus four years in related areas.
• Bachelor's degree plus four years in insurance claims adjusting, examining, or investigation; OR advanced degree plus three years in related fields.

Responsibilities

• Supervise the Property Claims Unit and oversee the TPA responsible for adjusting property claims.
• Ensure timely, accurate, and compliant claims handling and coordinate during large-scale or catastrophic losses.
• Monitor TPA performance and conduct file reviews; lead quarterly performance meetings; implement program improvements.

Skills

Data analytics

Team leadership

Risk management

Contract management

Communication

Education

Bachelor's degree

Advanced degree in risk/insurance or related

Tools

Excel

Job description

The Division of Administration/Office of Risk Management has a vacancy. This job title has an assigned pay grade of AS-619.

The Office of Risk Management (ORM), an ancillary agency within the Division of Administration established under R.S. 39:1527 et seq., administers the State’s self-insurance program and provides comprehensive risk management services. ORM is seeking a qualified professional with substantial experience in commercial property coverage and construction to manage the State’s Property Claims Program.

This position is responsible for directing statewide property claims operations, overseeing third-party administrator (TPA) performance, and coordinating the State’s response to major property losses and catastrophic events.

Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Seven years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

Six years of full-time work experience in any field plus four years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

A bachelor's degree plus four years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

An advanced degree in risk management or insurance, business or public administration, safety or legal studies, construction management, or a health services field plus three years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

The Property Claims Manager supervises the Property Claims Unit, including State Risk Adjuster 5 staff, and provides oversight of the TPA responsible for adjusting property claims. The incumbent ensures timely, accurate, and compliant claims handling and serves as a primary point of coordination during large-scale or catastrophic loss events.

• Manage statewide property insurance claim programs, including commercial buildings, business personal property, equipment breakdown, crime/fidelity, fine arts, and terrorism.
• Oversee complex and catastrophic claims and develop strategies for large-loss management.
• Ensure adherence to applicable statutes, ORM policies, and coverage requirements.
• Monitor TPA performance and conduct regular file reviews.
• Lead quarterly performance meetings and address deficiencies or emerging issues.
• Maintain Monitoring Plans to ensure proper investigation, documentation, payments, and subrogation activity.
• Coordinate with catastrophe adjusters, excess carriers, and state agencies during major events.
• Maintain detailed catastrophe reporting for ORM leadership and insurers.
• Present, negotiate, and settle claims involving excess carrier participation.
• Support statewide FEMA Public Assistance recovery activities.
• Recommend and implement program improvements, policies, and best practices.
• Participate in statewide initiatives, including RFP development and procurement of remediation services.
• Develop training modules and informational bulletins for agencies, contractors, and the TPA.
• Supervise and develop first-line supervisors and staff.
• Oversee performance evaluations, training, and professional development.
• Promote accuracy, accountability, and continuous improvement within the unit.
• Extensive experience in property claims, insurance programs, or large-scale risk management.
• Strong analytical skills, including advanced proficiency in Excel.
• Experience managing complex datasets and applying data-driven decision-making.
• Demonstrated ability to lead teams, manage contractors, and collaborate with internal and external stakeholders.
• Effective written, verbal, and interpersonal communication skills.

Role Significance

The Property Claims Manager plays a critical role in safeguarding Louisiana’s public buildings and infrastructure. Effective management of property claims ensures timely recovery from disasters and responsible stewardship of public resources.

Position-Specific Details:

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email: [e-mail]