State Crossing Support Coordinator

Avalon Housing; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental & Vision insurance

403(b) retirement plan

Life insurance & disability

Job summary

Avalon Housing seeks a State Crossing Support Coordinator to provide on-site case management for tenants at a newly built 30+ unit building, with some remote work options.

The role involves outreach, crisis response, and collaboration with community partners to support housing stability and tenant well-being.

Qualifications

• At least three years experience in human services or related field.
• Capacity to respond to crisis situations with de-escalation skills.
• Strong communication skills, both verbal and written.
• Strong documentation skills; HMIS experience preferred.

Responsibilities

• Provide ongoing outreach and engage tenants through creative strategies.
• Conduct assessments and help tenants develop action plans to achieve goals.
• Coordinate eviction prevention and housing permanency efforts with property management.
• Advocate with external community resources for medical, mental health, and other supports.
• Assist tenants with conflict resolution and community programming participation.
• Maintain documentation reflecting client engagement and outcomes.
• Work on-site with clients, in community centers, and in the broader community.
• Occasional on-call rotation and evening/weekend work as needed.
• Provide hands-on assistance with daily living activities as required.

Skills

Human services experience

Crisis intervention

Communication skills

Documentation skills

HMIS experience

Driver's license

Tools

HMIS

Job description

Job Description: State Crossing Support Coordinator

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

The State Crossing Support Coordinator provides on-site support to clients living in a recently-built apartment building of 30+ units. They provide case management and coordinate services on behalf of these clients with other community partners. On a daily basis, the State Crossing Coordinator interacts with clients, engaging them through creative and resourceful strategies, building trust, and maintaining documentation to reflect this engagement. At times, clients may be escalated or in crisis. The State Crossing Coordinator will intervene, respond to emergencies, and initiate appropriate action as required. This sometimes includes contact with emergency response systems, if necessary.

The State Crossing Support Coordinator is part of the Outreach Team but primarily works at the State Crossing location. While most of the work is performed on-site, there are some remote working opportunities for this position.

In addition to a competitive salary, here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

Medical Benefits: Full-time employees can select from three comprehensive medical insurance plans, including coverage options for your family. Plus, Avalon covers dental and vision insurance - with no per-payroll premium contribution!!

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Core Responsibilities Include:

• Provide ongoing, active outreach and creative engagement to tenants
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans
• Negotiate and advocate with external community resources providing medical, mental health, substance use, and other supports
• Assist tenants with conflict resolution among tenants and neighbors
• Work to build community and peer support among tenants, including participation in community programming activities
• Meet documentation requirements as dictated by program need
• Work with clients in their homes, in community centers, and in the larger community
• Participate in on-call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands-on assistance

Desired Qualifications & Experience

• At least three years experience in human services, preferably working with populations who are experiencing homelessness, mental health disorders, chronic health conditions, and/or substance use disorders
• Capacity to respond to crisis situations with effective use of de-escalation skills
• Strong communication skills – both verbal and written
• Strong problem-solving skills
• Strong documentation skills; HMIS experience preferred
• Ability to collaborate and maintain community partnerships
• A valid driver's license and reliable transportation is required.
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to work well with diverse populations in a non-judgmental way.

Job Title: State Crossing Support Coordinator

Reports to: Adult Services team Lead

Location: Site-Based Location in Ann Arbor, Michigan

Status: Full-time position, Salaried, Exempt

Starting Wage: $49,000

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short term disability plan, Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities, sexual/romantic orientations and/or relationship structures, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder, and people with underrepresented religious and/or socio-economic backgrounds.

Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories until an offer of employment is extended. Avalon will not exclude someone based on criminal history unless it is determined the criminal history is related to or directly conflicts with the responsibilities of the position. We are committed to transparency about our decision making process, and will seek clarifying information from an applicant to help us make a determination in this regard.