State Crossing Support Coordinator

Avalon Housing; Ann Arbor (MI); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Life & Disability Plans

403(b) Retirement Plan

Job summary

Avalon Housing in Ann Arbor, MI, seeks a State Crossing Support Coordinator to provide direct case management and coordinate housing support services for tenants and clients. You will work within a Housing First framework, collaborating with community partners to meet mental, physical, and psychosocial needs.

The role requires active outreach, on-site presence, documentation, and coordination with local providers.

Qualifications

• Bachelor’s or Master’s degree in a social or behavioral science or relevant field or three years of relevant experience.
• Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations.

Responsibilities

• Provide direct case management or coordinate with case managers to ensure continuity of service.
• Transporting clients and being on-site is required per contract; basic driving may be needed.
• Ongoing outreach to tenants/clients and development of action plans.
• Maintain clinical records and progress notes for clients.
• Coordinate eviction prevention efforts with property management and community partners.
• Provide crisis intervention as needed.
• Link tenants to medical, mental health, substance use, and psychosocial supports.

Skills

Crisis response

Verbal & written communication

Organizational skills

Engage difficult individuals

Harm reduction principles

Diversity & inclusion

Education

Bachelor’s or Master’s in social/behavioral science

Job description

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

Using a Housing First approach, Avalon's Support Coordinators provide outreach, intensive case management and housing support services to Avalon tenants and clients. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. Our clients live in Avalon Housing units, with private landlords or in public housing located within Washtenaw County.

Support Coordinators collaborate with community partners to coordinate delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of our clients, either through direct service or connections to appropriate resources.

Core Benefits

• Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There are additional paid days off that allow for at least one paid day off per month
• Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution!!
• Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.
• 403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Core Responsibilities

• Provide direct case management and/or coordinate with case managers in the community to provide continuity of service for individuals and families we serve
• Transporting clients and being on-site is required per our contract with AAHC, except on designated snow days or when actively transporting a client
• Ongoing, active outreach to tenants/clients
• Comprehensive tenant assessments and action plans to achieve goals
• Ongoing case management for clients, including maintenance of clinical records and progress notes
• Collaboration with property management to coordinate eviction prevention efforts
• Provide crisis intervention as needed
• Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports
• Assist tenants with conflict resolution among tenants and neighbors
• Assist tenants in developing basic life skills including maintaining an apartment
• Provide budgeting/financial literacy support
• Link tenants to employment and skill development opportunities
• Build community and peer support among tenants including participation in community programming activities
• Work with clients in their homes, in community centers, and in the larger community
• Meet documentation requirements as dictated by program need
• Effectively build relationships with local community and external agencies
• Provide support with pantry operations at State Cross

Desired Skills And Abilities

• Skilled in crisis response situations
• Strong verbal and written communication skills
• Positive and enthusiastic attitude and strong commitment toward helping those in need
• Strong organizational skills
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, ability to engage with individuals in their current stage of change. Experience with or acceptance of harm reduction principles
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way

Supplemental Job Duties

• Participate in on-call rotation and occasional evening and weekend work as necessary
• Attend staff meetings, retreats and professional training sessions
• Assist tenants as needed with activities of daily living

Required Qualifications

• Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experience
• Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.

A valid Michigan driver's license and reliable transportation is required. You may be required to transport clients in your personal vehicle.

Job Title: State Crossing Support Coordinator

Reports to: Adult Team Lead

Location: This position and office are based in Ann Arbor, MI.

Status: Full-time position, salaried, exempt

Starting Wage: $49,000

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short -term disability plans, Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.