STATE APPLICATIONS ADMINISTRATOR

State of Arkansas; Little Rock (AR); On-site; USD 107,000 - 175,000; Full time

Job summary

The State Applications Administrator at the State of Arkansas leads the installation, configuration, and ongoing management of enterprise software applications across DFA. You will ensure performance, security, and user experience while collaborating with diverse teams to implement improvements.

Ideal candidates bring a strong IT background with ERP/CRM exposure, cloud platform skills (AWS/Azure), and a proactive approach to system management and modernization initiatives.

Qualifications

• Bachelor’s degree in IT or related field and 12+ years in IT/application administration.
• Hands-on with ERP/CRM and database systems for enterprise workloads.
• Experience managing cloud platforms (AWS/Azure) and related security controls.
• Certifications in IT security or cloud administration are a plus.
• Familiarity with IT policy, data management, and auditing standards.

Responsibilities

• Install, configure, and maintain enterprise software applications across the portfolio.
• Monitor performance and availability; plan patches and upgrades.
• Troubleshoot issues and ensure security and compliance requirements.
• Maintain access controls and documentation; coordinate with vendors.
• Provide end-user training and collaborate with IT teams on integrations.
• Prepare system logs and technical docs; support audits and change control.
• Ensure alignment with business objectives and modernization efforts.

Skills

Analytical skills

Troubleshooting

Documentation

Communication

Attention to detail

Project management

Education

Bachelor’s Degree in Information Technology, Computer Science, Computer System Engineering, or related field

Minimum of 12 years of experience in application administration or IT support

Tools

ERP

CRM

Database systems

AWS

Azure

Monitoring software

Automation tools

Job description

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Position Number: 22175865
County: Pulaski
Posting End Date: Anticipated Starting Salary: $107,031 Position Specifics:

The State Applications Administrator is responsible for leading enterprise wide business process automation, modernizing customer experience operations. and implementing advanced Al solutions across DFA. The position directs strategy,
identifies automation opportunities. and integrates emerging technologies to improve efficiency, reduce manual workloads, and elevate service delivery. It serves as a key architect of DFA's technology future. ensuring alignment between digital innovation and organizational goals.

Preferred Qualifications:

Preferred applicants will have an educational background in project management or related. specializing in process automation and Al.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Information Technology – Application Support

Classification: State Applications Administrator

Class Code: IAS07C

Pay Grade: IST11

Salary Range: $107,031 – $174,628

Job Summary

The State Applications Administrator is responsible for the installation, configuration, maintenance, and overall management of software applications within an organization. This role ensures that applications run smoothly, meet business requirements, and comply with security and operational standards. The State Applications Administrator troubleshoots technical issues, oversees system upgrades, and collaborates with a variety of assorted personnel in an attempt to implement improvements that enhance system performance and user experience. This classification requires a strong technical skill set, excellent problem-solving abilities, and a proactive approach to system management.

Primary Responsibilities

Install, configure, and maintain enterprise software applications.Monitor application performance and availability, ensuring optimal functionality.Troubleshoot and resolve technical issues related to applications in a timely manner.Plan and oversee software updates, patches, and system upgrades.Maintain user access controls and application security protocols.Collaborate with agencies to ensure applications align with business objectives.Create and maintain detailed technical documentation and system logs.Provide training and support to end-users, addressing application-related inquiries.Coordinate with vendors and information technology teams for application support and integration projects.Ensure compliance with organizational policies, industry standards, and data protection regulations.

Knowledge and Skills

Excellent analytical and troubleshooting skills.Strong organizational and documentation abilities.Effective communication skills for working with technical and non-technical teams.Attention to detail and a proactive mindset.Ability to manage multiple tasks and adapt to changing priorities.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Computer System Engineering, or a related field.

Minimum of 12 years of experience in application administration, information technology support, or a related role.

Hands‑on experience with enterprise applications such as Enterprise Resource Planning, Customer Relationship Management platforms, or database systems.

Proficiency in managing cloud-based applications and platforms (e.g., AWS, Azure).

Strong knowledge of system administration tools and technologies, such as monitoring software or automation tools.

Relevant certifications, such as Microsoft Certified: Azure Administrator Associate, Information Technology Infrastructure Library Foundation, or other platform-specific certifications, are highly desirable.

Familiarity with information technology security standards and data management practices.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at [phone] or dhs.gov/e-verify.