State Administrative Manager 15 - Policy Section Manager - Office of Child Support

State of Michigan; Lansing (MI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

The Michigan Department of Health and Human Services (MDHHS) seeks a Policy Section Manager to oversee policy and business practice development for the Title IV-D Child Support Program, supervising team leaders and coordinating with partner organizations.

You will ensure compliance with federal and state laws, manage cross‑divisional projects, and drive the State Plan certification and implementation while supporting remote or hybrid work within Michigan.

Qualifications

• Bachelor's degree in any major is required.
• Four years of professional experience, including two years at the P11 level or one year at P12 level, is expected.
• Education/experience substitutions per policy may apply.

Responsibilities

• Oversee policy and business practice development for the Title IV-D program and supervise Team Leaders.
• Coordinate policy implementation and ensure user input from partner organizations is involved in the process.
• Ensure Michigan’s compliance with federal and state laws and regulations governing Title IV-D.
• Manage development and federal certification of the Title IV-D State Plan and coordinate cross-divisional projects.

Skills

Policy development

Team leadership

Project management

Regulatory compliance

Cross-agency collaboration

Education

Bachelor's degree in any major

Job description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

The Policy Section Manager oversees all policy and business practice development for the Michigan Title IV-D Child Support Program. This position supervises lower-level managers functioning as Team Leaders for defined program specialty areas (case management, financials, establishment and enforcement). The Policy Section Manager oversees development of a collaborative team-based approach to policy development, implementation planning, interpretation and application of state and federal laws/regulations, and business practice development. The Policy Section Manager is responsible for ensuring the involvement of users from all partner organizations in the policy/practice development and implementation process. This position ensures Michigan’s compliance with all federal and state laws and regulations governing the Title IV-D program and manages development and federal certification of the Title IV-D State Plan. This position coordinates all project management activities and assigns project managers to coordinate projects, initiatives and pilot programs originating in all Office of Child Support (OCS) divisions and program components.

Education

Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.

The physical location of this position is the Romney Building, Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Conference Call

The Office of Child Support will host an informational conference call about this position on Monday, September 14, 2026, at 11:30am, EST.

Dial-in number: 1-855-758-1310

Conference ID: 523 791 2907

Participant Passcode: 703924 This call will be anonymous. Attendance is not required, nor will it impact your consideration for this position.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

Condition of Employment

This position requires successful completion of a background investigation and a criminal records check.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For questions in regards to this specific position, please email [e-mail]. Please reference the job posting number in subject line.

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MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer