Starbucks Supervisor

Hilton Garden Inn Wichita Downtown; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Starbucks Shift Supervisor in Wichita oversees shift operations, models exceptional customer service, and supports store management in creating a welcoming environment. The role handles daily store tasks, inventory, and adherence to safety and brand guidelines throughout shifts.

The position requires 1+ years in customer service or retail, with preferred supervisory or barista experience; flexible hours and food handler certification may be required.

Qualifications

• 1+ years of customer service or retail experience.
• Prior supervisory or Starbucks barista experience preferred.
• Must obtain local food handler certification where required.

Responsibilities

• Open and close the store according to operational standards.
• Oversee cash handling procedures, cash drawer counts, and safe deposits.
• Lead customer service and craft beverages per Starbucks standards.
• Coach, mentor and delegate tasks to baristas to ensure quality and efficiency.

Skills

Communication

Time management

Problem solving

Education

High School Diploma or GED

Job description

Description

Position Summary

The Starbucks Shift Supervisor leads shift operations, models exceptional customer service, and supports the store management team in creating a welcoming environment. This role oversees daily store operations, delegates tasks, maintains quality standards, and ensures brand guidelines and health/safety compliance are met throughout the shift.

Key Responsibilities

• Shift Leadership & Operations: Open and close the store according to operational standards. Oversee store cash handling procedures, cash drawer counts, and safe deposits. Manage inventory levels, order supplies, and track stock usage during shifts.
• Customer Service Excellence: Lead by example in delivering prompt, friendly service and handcrafted beverages according to Starbucks standards. Efficiently resolve customer issues and handle elevated inquiries with professionalism.
• Team Support & Delegation: Delegate tasks and deploy barista team members effectively to optimize store workflow and speed of service. Coach, mentor, and provide constructive feedback to baristas on beverage quality, customer connection, and operational standards.
• Quality & Safety Compliance: Ensure strict adherence to food safety, sanitation, and cleanliness standards across all work areas and equipment. Monitor equipment performance and log temperature checks as required.

Qualifications & Skills

• Experience: 1+ years of customer service or retail experience required; prior supervisory or Starbucks barista experience preferred.
• Education: High School Diploma or GED equivalent.
• Skills: Strong communication, time-management, and problem-solving abilities.
• Requirements: Ability to work flexible hours (early mornings, evenings, weekends, and holidays) and obtain any required local food handler certifications.