Shift Supervisor - Starbucks

Applegreen (US) Welcome Centers; Hammonton (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

A hospitality service provider in Hammonton, NJ, is looking for a Shift Supervisor to ensure outstanding customer service and team performance. In this role, you will lead your shift, assist in training, and ensure compliance with food safety and cash handling procedures. The ideal candidate has strong cash handling and customer service skills, and the ability to manage team activities effectively, fostering a positive environment for both customers and staff.

Qualifications

• Experience in cash handling and customer service is required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly manner.

Responsibilities

• Lead team members during shifts to provide exceptional customer service.
• Complete all procedural checklists according to company policies.
• Operate POS systems and ensure proper food handling practices.

Skills

Cash handling experience

Customer service experience

Leadership experience

Friendly and outgoing demeanor

Job description

Shift Supervisor

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Shift Supervisor, you will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolving customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point‑of‑sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug‑Free Workplace (DFW).