STARBUCKS/LEAD BARISTA

Metro Market in; Wauwatosa (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading market is looking for a STARBUCKS Lead Barista to ensure top-notch service and oversee coffee preparation and sales. This role requires excellent communication skills, the ability to handle stress, and supervisory capabilities, along with a passion for customer service and teamwork.

Qualifications

• Must be a trained and certified barista.
• Dependable and reflect integrity in past work records.
• Experience in food handling preferred.

Responsibilities

• Ensure service standards are met by providing customers with prompt service.
• Assist in supervising department personnel to ensure quality customer service.
• Maintain a clean customer service area and prepare beverage orders.

Skills

Effective written and oral communication skills

Ability to handle stressful situations

Dependability

Integrity

Supervisory skills

Education

Trained and certified barista

Job description

STARBUCKS/LEAD BARISTA (Finance)

Ensure service standards are met and exceeded by providing customers with prompt, quality coffee selection, purchase, and preparation. Monitor overall department conditions and maintain standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to handle stressful situations calmly, courteously, and tactfully, making positive impressions on associates and customers.
• Must be a trained and certified barista.

Desired

• Dependability and integrity reflected in past work records.
• Experience in food handling.
• Supervisory skills.

• Increase sales through effective marketing and merchandising of products.
• Assist in supervising and directing department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates according to duty rosters.
• Order and maintain stock and supplies, monitor their conditions and appearance.
• Monitor product code dates and rotation, removing out-of-date products.
• Hold personnel accountable for their responsibilities.
• Write department schedules, coordinating requests, bids, and business needs.
• Assist customers with specialty coffee beverages and whole bean sales (if applicable).
• Maintain a clean and appealing customer service area and equipment.
• Demonstrate Customer 1st Behavior when addressing customer needs.
• Prepare various customer beverage orders, such as espresso drinks and Coffee of the Day.
• Adhere to Starbucks programs, policies, and promotions (e.g., Customer Voice, Siren's Eye).
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks as per standards and work collaboratively as a team.
• Present oneself professionally and communicate clearly during all interactions.
• Perform equipment maintenance according to preventative checklists.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Communicate effectively with customers and associates.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies on dress code, grooming, sanitation, and maintaining a harassment-free environment.
• Perform all duties as assigned.
• Work cooperatively in a high-paced, sometimes stressful environment.
• Manage conflict reasonably and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Support and assist minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.