Starbucks - General Manager (QSR)

Applegreen (US) Welcome Centers; Newark (DE); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for their QSR operations. This role involves overseeing daily activities, managing budgets, and leading a team to achieve financial and performance goals. With a focus on customer satisfaction and brand standards, you'll foster a culture of growth and development. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and problem-solving skills. Join a company that values its people and offers a comprehensive benefits package, including flexible schedules and education assistance.

Benefits

Flexible schedules

Medical/Dental/Vision insurance

Paid time off

401(k) with company match

Earned Wage Access – Pay on Demand

Education assistance

Employee referral bonus

Meal discount

Pet insurance

Qualifications

• 2+ years supervisory experience in a QSR.
• Ability to lead in a fast-paced environment.

Responsibilities

• Manage daily operations and profitability of a food and beverage concept.
• Lead a team to achieve sales, service, and customer satisfaction goals.

Skills

Team management

Problem-solving

Judgment and discretion

Customer satisfaction improvement

Computer skills

Education

High school diploma or GED

Job description

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What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest offering convenience, comfort, retail, and a variety of food options including Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible schedules
• Medical/Dental/Vision insurance
• Paid time off
• 401(k) with company match
• Earned Wage Access – Pay on Demand
• Education assistance
• Employee referral bonus
• Meal discount
• Pet insurance

What You’ll Do

As the General Manager of a QSR, you will manage daily operations and profitability of a food and beverage concept inside a travel plaza. You will lead a team to meet or exceed financial and performance goals.

• Lead daily activities of associates and managers to achieve sales, service, customer satisfaction, brand standards, and food safety goals.
• Maintain budgets, inventory, food and labor costs, and reporting.
• Ensure compliance with brand standards and food safety regulations.
• Foster a culture of learning, development, and recognition.
• Recruit, develop, and retain a strong team.
• Handle hiring, coaching, training, and disciplinary actions.
• Monitor cash handling and ensure policy compliance.
• Address customer issues professionally and promptly.
• Collaborate with support partners and maintain community relationships.

Essential Experience & Skills

• Ability to lead in a fast-paced environment.
• Team management, delegation, and problem-solving skills.
• Judgment and discretion in resolving issues.
• Proven growth and customer satisfaction improvement.
• Proficient in computer skills.
• ServSafe Certification preferred.

Requirements

• High school diploma or GED.
• 2+ years supervisory experience in a QSR.
• Flexible, on-site schedule (~50 hours/week), including nights, weekends, holidays.
• Regular attendance and punctuality.
• Ability to stand, walk, bend, lift at least 20 pounds.
• Occasional travel or meetings as needed.

This list is not exhaustive and responsibilities may change based on business needs.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).