Starbucks General Manager

Applegreen (US) Welcome Centers; Bloomfield (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the travel plaza sector is seeking a dynamic General Manager for their quick service restaurant. This role involves overseeing daily operations, leading a dedicated team, and ensuring exceptional customer satisfaction while meeting financial goals. The ideal candidate will have a strong background in restaurant management, with a proven ability to drive growth and enhance employee engagement. Join a company that values its people and offers a supportive work environment, flexible schedules, and a range of benefits to help you thrive in your career.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• 2+ years of managerial experience in a quick service restaurant.
• Ability to lead a team in a fast-paced environment.

Responsibilities

• Manage daily operations and profitability of the QSR.
• Lead a team to achieve financial and performance metrics.
• Ensure compliance with brand and food safety standards.

Skills

Team Leadership

Management Skills

Issue Resolution

Multitasking

Computer Skills

Education

High School Diploma or GED

Tools

ServSafe Certification

Job description

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What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors towards our customers, suppliers, business partners, and each other:

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position involves operating an assigned QSR and leading a dedicated team to achieve or exceed targeted financial and performance metrics.

• Lead the daily activities of associates and managers within the QSR to meet or exceed sales, speed of service, customer satisfaction, brand standards, and food safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition.
• Recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Handle hiring, coaching, training, promotions, disciplinary actions, and terminations.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies, procedures, and legal requirements.
• Address customer needs and resolve issues in a professional and timely manner to maintain positive relationships.
• Collaborate with support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Maintenance.
• Maintain cooperative relationships with vendors, community members, and business partners.

Essential Experience & Skills

• Ability to lead a team in a fast-paced environment.
• Strong management, delegation, and issue resolution skills; ability to multitask.
• Judgment and discretion in resolving questions and problems.
• Proven ability to drive profitable growth while enhancing customer and employee satisfaction.
• Proficient computer skills.
• ServSafe Certification preferred.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of supervisory or managerial experience in a quick service restaurant.
• Availability to work a flexible schedule of approximately 50 hours per week, including days, nights, weekends, and holidays.
• Consistent attendance and punctuality.
• Ability to stand, walk, bend, twist, lift, and carry at least 20 pounds.
• Occasional travel or meetings to support other locations.

This list is not exhaustive, and additional functions may be required as business demands change. The role is an equal opportunity employer, supporting diversity and a drug-free workplace.