Food Service Foreman

Aafes; Augusta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive medical

Dental

Life and disability insurance

Paid time off

Shift differential/holiday pay

Traditional pension and 401K

Access to base facilities

Mass Transit program

DoD employee status

Job summary

The Army & Air Force Exchange Service, also known as the Exchange, is seeking a Food Service Foreman in Augusta, GA to lead a team of Food Service Workers and deliver extraordinary customer experiences while helping meet sales goals.

You will schedule daily workloads, manage performance, and respond quickly to issues to keep guests engaged. Six months of food supervisory experience and NBFF or ROMA training are required. We offer benefits and DoD employee status.

Qualifications

• Six months of restaurant or related food service operations experience.
• NBFF training or the Exchange ROMA program completed.
• Able to supervise and lead a team to meet objectives.
• Able to lift up to 50 pounds.

Responsibilities

• Promote a positive team and customer centric culture.
• Lead a culture of accountability through clear expectations.
• Utilize business knowledge to understand opportunity areas and follow up.
• Ensure customers have an extraordinary experience while shopping.
• Greet every customer with eye contact and a smile.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Adaptability

Education

NBFF training

ROMA training

Tools

Basic computer skills

Job description

As a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

• flexible scheduling
• comprehensive medical
• dental
• life and disability insurance
• paid time off
• shift differential/holiday pay
• a traditional pension and 401K plan to qualifying associates
• access to the base and its facilities
• our Mass Transit program
• status as an employee of the DoD

So what can you expect as a Food Service Foreman at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 50 pounds
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 6 months food supervisory experience required

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

DAYS/HOURS OF AVAILABILITY REQUIRED

MONDAY - SUNDAY, 8:00 A.M. - 8:00 P.M. MUST BE AVAILABLE TO WORK ANY SHIFT INCLUDING EVENINGS, WEEKENDS AND HOLIDAYS. SCHEDULE SUBJECT TO CHANGE WITH PROPER NOTICE.