Starbucks Cafe Manager, Miami, #376

Gopuff; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Gopuff is seeking a Cafe Manager to lead their Starbucks Operations team in Miami. The ideal candidate will drive store profitability, manage a team of baristas, and ensure compliance with regulations. This fast-paced role requires strong leadership and problem-solving skills, along with a focus on delivering an exceptional customer experience. Join a company committed to convenience and inclusivity.

Benefits

Comprehensive medical, dental, and vision insurance

401k

Gopuff employee discount

Career growth opportunities

Company equity program

Qualifications

• 2 years of manager/supervisor experience; 1 year in QSR and/or cafe preferred.
• Strong leadership skills with the ability to coach and mentor team members.

Responsibilities

• Lead all Starbucks operations, ensuring smooth functioning and optimal performance.
• Drive improvements in key performance indicators (KPIs) such as Production Time and Order Defect Rate.
• Ensure financial success by meeting budget targets for productivity and labor.

Skills

Organizational Skills

Problem-Solving

Leadership

Conflict Resolution

Tools

Google Suite

Job description

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. The Starbucks Cafe Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations. You’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, get to know the competition, and identify opportunities to drive store profitability and your business forward.

Ultimately, the success of the operation rests on your shoulders and is determined by your ability to execute and effectively lead a team focused on delivering a perfect customer experience. We put our customers first.

Responsibilities

• Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
• Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order. Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
• Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
• Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
• Implement and monitor Safety and Human Resource compliance measures, ensuring personnel and product safety, and conducting quality assurance reviews.
• Develop and execute action plans to enhance facility performance, providing guidance on company programs and maintaining confidentiality of information.
• Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
• Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
• Utilize data analysis and observations to make informed decisions, enhancing customer satisfaction and store performance.
• Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
• Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.

Qualifications

• 2 years of manager/supervisor experience; 1 year in QSR and/or cafe preferred
• Strong organizational, interpersonal, and problem-solving skills
• Proficiency in conflict resolution
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills with the ability to coach and mentor team members with professional maturity
• Proficiency in computer usage, email, and Google Suite
• Proven track record of improving processes and efficiencies as a change agent

Benefits

• Comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, and supplemental life insurance for eligible employees
• Gopuff employee discount
• Career growth opportunities
• Internal rewards programs
• Company equity program

At Gopuff, we understand that life can be unpredictable. We aim to deliver your needs in minutes, whether it’s groceries, pet food, or ice cream at 11 pm. Join us on Team Blue to help bring a new age of convenience and predictability to an unpredictable world.

Gopuff is an equal opportunity employer, committed to an inclusive workplace free from discrimination based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply.