Starbucks Cafe Manager, Miami, #376

GoPuff; Miami (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Site Manager to lead operations within a fast-paced Starbucks environment. This role demands a self-starting leader with a passion for customer service and a knack for driving profitability. You will oversee a dedicated team, ensuring compliance with regulations while fostering a positive workplace culture. With a focus on operational excellence, you will implement strategies that enhance performance and customer satisfaction. Join a forward-thinking company that values diversity and offers opportunities for career growth, making a real impact in the community.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

401k plan

Employee discount

Career growth opportunities

Annual performance appraisal

Company equity program

Qualifications

• Proven leadership experience in a cafe or retail environment.
• Strong skills in coaching, problem-solving, and conflict resolution.

Responsibilities

• Lead Starbucks operations, ensuring optimal performance and compliance.
• Train and coach team members to enhance productivity and safety.
• Drive improvements in KPIs and financial success of the site.

Skills

Leadership

Organizational Skills

Problem-Solving

Conflict Resolution

Entrepreneurial Mentality

Coaching and Mentoring

Data Analysis

Education

3+ years of leadership experience

1 year of experience in a cafe

Tools

Google Suite

Job description

Gopuff is seeking a Site Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. The Starbucks Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations. You’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, getting to know the competition, and can identify opportunities to drive store profitability and your business forward.

Ultimately, the success of the operation rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Responsibilities

• Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
• Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order.
• Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
• Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
• Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
• Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
• Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information.
• Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
• Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
• Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance.
• Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
• Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.

Qualifications:

• 3+ years of leadership experience and at least 1 year of experience in a cafe.
• Strong organizational, interpersonal, and problem-solving skills.
• Strong skills with conflict resolution.
• Entrepreneurial mentality with experience in a sales-focused environment.
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity.
• Proficiency in computer usage, email, and Google Suite.
• Proven track record of being a change agent with improving processes and efficiencies.

Benefits

• We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, and supplemental employee, spouse and child life insurance to all eligible employees.
• Gopuff employee discount.
• Career growth opportunities.
• Internal rewards programs.
• Annual performance appraisal and bonus.
• Company equity program.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.