STARBUCKS/BARISTA

Weingart Foundation; Seal Beach (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading retail company as part of the customer service team, providing exceptional support and assistance to customers in a friendly and efficient manner. You'll engage with customers, promote products, and ensure a positive shopping experience while adhering to the company's core values. This role offers potential for growth and comprehensive benefits, making it an excellent opportunity for those passionate about customer service.

Benefits

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Training programs for growth

Qualifications

• Excellent customer service skills required.
• Previous comparable experience desired.

Responsibilities

• Create a welcoming environment for customers.
• Collaborate with associates to achieve company goals.
• Prepare coffee selections to standards and customer requests.
• Check product quality and ensure freshness.

Skills

Customer Service Skills

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in California, Ralph's merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family!

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth through industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum qualifications:

• Excellent customer service skills

Desired qualifications:

• Any previous comparable experience

Responsibilities include:

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label, and inventory ingredients
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer
• Label, stock, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal, and special ads
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions
• Practice preventive maintenance by inspecting equipment and notifying management of repairs
• Report safety risks, issues, or illegal activity to store management
• Work cooperatively in high-paced and stressful environments
• Manage conflict in a reasonable, nonconfrontational manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve issues
• Support and assist minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation