Starbucks Barista

Marriott-International; Minneapolis (MN); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

401(k) Savings

Hotel Discounts

Parking Passes

Metro Cards

Associate events

Job summary

HEI Hotels and Resorts in Minneapolis seeks an outlet associate to provide exceptional guest service, greet guests warmly, and process orders and payments accurately. You will balance the cash drawer, handle tips, and keep the service area clean and inviting.

The role requires strong communication and conflict-resolution skills, with flexibility for shifts. Our team values diversity and inclusion, offers comprehensive benefits, and provides hotel discounts along with a 401(k) plan to support

Qualifications

• Basic math skills to operate a cash register and handle payments.
• Clear, polite communication with guests and team members.
• Ability to resolve guest concerns and maintain high service standards.

Responsibilities

• Greet customers with a friendly, sincere welcome.
• Prepare orders accurately and efficiently as requested.
• Ring guest checks and process payments (cash, card, or house charge).
• Balance cash drawer and reconcile shift transactions.
• Maintain cleanliness and organization of the outlet and service areas.
• Ensure accurate tip distribution and adherence to procedures.
• Assist with additional duties as assigned by Supervisors.

Skills

Cash handling

POS system

Customer service

Communication

Tools

POS terminal

Job description

About UsLocated in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $17.00 - $17.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewProvide superior customer service while maintaining a clean and attractive outlet for guests.Essential Duties and ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.Prepare customers’ orders as requested accurately and efficiently.Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.Maintain the highest level of standards for all product preparation.Clean or sanitize work areas, utensils, equipment, service stations or seating areas.Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsBasic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.Ability to operate a keyboard and Point of Sale procedures.Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.