STARBUCKS/BARISTA

Kroger Mountain View Foods; Knoxville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading grocery store as a customer service representative in Knoxville, where you will provide exceptional service, ensure product quality, and foster an inclusive workplace. Enjoy comprehensive benefits and career growth opportunities while being part of a diverse team dedicated to feeding the human spirit.

Benefits

Healthcare Coverage

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Associate Discounts

Qualifications

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment for customers.
• Prepare beverages and manage transactions.
• Ensure product quality and safety compliance.

Skills

Customer Service

Teamwork

Attention to Detail

Communication

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment. Be a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Prepare beverage selections to recipe and standards and to customer requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products they have ordered and the correct portion size (or as close as possible) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in the coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label, and inventory ingredients.
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions; notify store management. Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents; report safety risks, issues, or illegal activities, including robbery, theft, or fraud.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential job functions with or without reasonable accommodation.

Qualifications

MINIMUM

• Any previous comparable experience.

Job Info

• Job Identification 131605
• Job Category Store Operations
• Posting Date 06/24/2025, 02:47 PM
• Locations 9225 Kingston Pike, Knoxville, TN, 37922, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology, and more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing value and care to help you grow. If you’re caring, purpose-driven, and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!