Starbuck's Barista (FT) (Horseshoe Tunica)

Caesars Entertainment; Robinsonville (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Baristas. This role focuses on delivering exceptional customer service, preparing high-quality coffee beverages, and maintaining a clean and inviting store environment. Candidates will have the opportunity to learn and master the art of coffee preparation while contributing to a dynamic team. The ideal candidate will possess excellent communication skills, a passion for customer satisfaction, and the ability to thrive in a fast-paced environment. If you are ready to create memorable experiences for customers and be part of a vibrant team, this position is perfect for you.

Qualifications

• Excellent communication and guest service skills are essential.
• Previous experience in foodservice or espresso preferred.

Responsibilities

• Provide excellent customer service and maintain store operations.
• Prepare specialty coffee beverages and follow store policies.
• Learn and demonstrate all aspects of the Barista position.

Skills

Customer Service

Communication Skills

Math Skills

Integrity

Education

High School Graduate or Equivalent

Job description

JOB SUMMARY:

This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation.

KEY JOB FUNCTIONS:

Develops Enthusiastically Satisfied Customers All of the Time

• Welcomes and connects with every customer to provide excellent customer service.
• Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals.
• Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales.
• Responds to customers’ needs and says thank you to every customer.
• Maintains customer service area and equipment in a clean and appealing manner.
• Demonstrates “just say yes” behavior when taking care of customer needs.

Maintains Quality Store Operations

• Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards.
• Follows store policies and procedures for operational flow at each station.
• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.
• Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
• Follows standards for merchandising, stocking, rotating, and storing all products.
• Performs equipment maintenance in accordance with the preventative maintenance checklist.

Financial Contribution

• Follows cash handling and register policies.
• Follows inventory stocking and recording guidelines.

Takes Responsibility to Learn All Aspects of the Barista Position

• Learns and demonstrates creating the Starbucks Experience.
• Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.

EDUCATION and/or EXPERIENCE:

• High School graduate or equivalent preferred.
• Previous experience working in an espresso or foodservice establishment preferred.

ADDITIONAL REQUIREMENTS:

• Literate and fluent in English.
• Excellent communication and guest service skills.
• Good math and money handling skills.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company, and department policies and procedures.

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Ability to lift, carry, and/or push objects weighing up to 50 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, and have hand-eye coordination.
• Ability to constantly walk and stand during shift.
• Mobility to move quickly and easily throughout the outlet area.
• Ability to hear and use visual inspection.

Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.