STAR Supervisor

denverhealth; Denver (CO); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Retirement contributions

Health coverage

Tuition assistance

Job summary

Denver Health is recruiting a STAR Supervisor to lead scheduling, staffing, QA, training, fleet management, and daily field operations. You will drive compliance, staff coaching, and performance management in collaboration with the manager.

The role covers field training, payroll processes, and resource deployment to ensure seamless patient care and operational readiness. Ideal candidates have 1-3 years of Paramedic experience, CO licensure, and ACLS.

Qualifications

• High School Diploma or GED required.
• 1-3 years Paramedic Experience required.
• CO Driver's License Class R required.
• EMTP-EMT Paramedic license CO required.
• ACLS certification required.

Responsibilities

• Provide leadership and operational oversight for scheduling, staffing, QA, training, fleet management and daily field operations.
• Ensure compliance through audits and quality improvement programs; coach staff and review documentation.
• Coordinate field training, payroll/timekeeping, equipment readiness and system-wide operational support.
• Serve as key resource for frontline staff, facilitating communication and driving continuous improvement in service delivery and patient care.
• Lead or support designated project areas including scheduling, training and QA/QI activities.
• Maintain EOS and QA/QI databases, support field trainer deployment and resource allocation.

Skills

Leadership

Staff scheduling

Communication

Problem solving

Education

High school diploma

Tools

MS Word

MS Excel

Outlook

Job description

We are recruiting for a mission-driven STAR Supervisor to join our team!
We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Star Program

Job Summary

The supervisor provides leadership and operational oversight for scheduling, staffing, quality assurance, training, fleet management, and daily field operations. They ensure compliance with organizational standards through audit and quality improvement programs, staff coaching, documentation review, and performance management. In collaboration with the manager, the supervisor coordinates field training, workforce development, payroll and timekeeping processes, equipment readiness, and system-wide operational support. Finally, the supervisor serves as a key resource for frontline staff, maintaining operational readiness, facilitating communication, and driving continuous improvement in service delivery, patient care documentation, and team performance.

Serve as lead or support supervisor for one or more designated project areas, including

• Scheduling, Supply/Donation Procurement (Rehab), Parking Access, Operational Specific Training


• Medical Report QA/QI (ESO), Medical and Scenario Training, Referral QA/QI & training


• Field Training & Field Trainer Deployment, weekly van rotation


• CAD and JotForm QA/QI, maintain End of Shift Summary (EOS) database

Essential Functions :

• Overall system awareness (location and condition of vehicles and equipment, personnel, and other resources) and supporting the efficacy and success of system management. Be aware of current resources and manage their deployment. Have awareness of STAR system limitations and assist in managing the deployment of resources and staffing as needed. (20%)


• Supervision of Paramedics and EMTs to include scheduling, accident logs, and incident reports. (20%)


• Acts as key contact person to schedule students and training locations. (10%)


• Researches, collects, and organizes marketing materials for the Program. (10%)


• Manages and works in teams to ensure program implementation. (10%)


• Works with other participating agencies and is involved in allocating resources based on program needs. (10%)


• Maintains strong relationship with stakeholders to deliver resources as necessary. (10%)


• Participates in assigned departmental committees, meetings, and planning/work groups. (10%)

Education :

High School Diploma or GED required.

Work Experience :

1-3 years Paramedic Experience required.

Licenses :

DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles required.

EMTP-EMT Paramedic - CO - State of Colorado required.

ACLS-Advanced Cardiac Life Support - AHA - American Heart Association required.

Knowledge, Skills and Abilities :

• Knowledge of all STAR Team policies and procedures.


• Skill in communicating effectively in writing/verbal as appropriate for needs of audience. Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective actions.


• Ability to handle difficult and stressful situations with professional composure. Ability to establish goals and objectives for street operations.


• Execute Denver Health's Leadership Strategy Tenants: Workforce Engagement, Leader Development, Performance Management, Leader Competencies.


• Ability to process and handle confidential information with discretion. Ability to exercise sound judgement in making critical decisions.


• Basic computer skills required: Word, Excel, Outlook


• Capacity to learn agency specific programs, e.g., Scheduling and Payroll

Shift

Varies (United States of America)

Work Type

Regular

Salary

$47.47 - $47.47 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays


• 100% paid parental leave up to 6 weeks


• Immediate eligibility for retirement plans with employer contribution up to 9.5%


• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.


• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center


• Free RTD EcoPass (public t