Stage 1 - Program Assistant II

CSUDH Foundation; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Program Assistant II to support families in need. In this vital role, you will be the first point of contact for CalWORKs clients, ensuring they receive the necessary assistance and documentation for child care services. Your organizational skills will shine as you maintain accurate records and provide exceptional customer service. This position offers a chance to make a meaningful impact in the community while enjoying a comprehensive benefits package, including health coverage and opportunities for professional growth. Join a team that values diversity and commitment to service!

Benefits

Medical/Dental/Vision - 95% Covered

401k Matching Options

Flex Spending

Pre-paid Legal Services

Sick and Vacation Time

Paid Holidays and Winter Break

Opportunity for Growth and Development

Robust Learning Management System

Qualifications

• 2+ years experience with subsidized child care or social support services preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Check eligibility of CalWorks parents and assist walk-in clients.
• Create and maintain parent/provider files and documentation.
• Enter client information into the internal database.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Administrative Skills

Education

High School Graduate

Some College Preferred

Tools

MS Excel

MS Word

Job description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

STAGE 1 - PROGRAM ASSISTANT II

Location: Los Angeles, CA 90056 - 100% Onsite

What We're Looking For:

We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk-in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.

RESPONSIBILITIES:

• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepares forms, notices and correspondence regarding missing documentations, etc.
• Enter client information on internal database.
• Make follow-up phone calls to providers regarding terminated parents.
• Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows.
• Send letters to parents of documentation needed for re-certification.
• Maintain private agency waiting list by updating, editing and verifying info.
• Check for qualifying need, residence of families and child care needs within our service area.
• Sort and distribute incoming mail.
• Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• High School graduate or equivalent, some college preferred.
• At least 2 years experience working with parents receiving subsidized child care or social support services preferred.
• Experience with MS Excel and Word preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong organizational and administrative skills.
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters.
• Ability to work variable days and hours and site locations as needed for special projects.
• Excellent work ethic, including attendance and punctuality.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% Covered by employer.
• 401k Matching Options.
• Flex Spending.
• Pre-paid Legal Services.
• Sick and Vacation Time.
• Paid Holidays and Winter Break.
• Opportunity for Growth and Development.
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org

If you do not successfully pass or clear the criminal background check process within 15 business days, Crystal Stairs, Inc. has the right to and may withdraw any communicated job offer whether verbal or written.