Stage 1 - Lead Program Assistant II

CSUDH Foundation; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Program Assistant II to join its Family Services Department. This role is pivotal in supporting case management teams and ensuring smooth operations by maintaining essential documentation and liaising with internal leads. The ideal candidate will possess strong communication and organizational skills, with a commitment to providing excellent service to families in need. This position offers a unique opportunity to make a meaningful impact in the community while enjoying a comprehensive benefits package, including health coverage and professional development opportunities. If you are passionate about supporting families and thrive in a collaborative environment, this role is perfect for you.

Benefits

Medical/Dental/Vision - 95% Covered

401k Matching Options

Flex Spending

Pre-paid Legal Services

Sick and Vacation Time

Paid Holidays and Winter Break

Opportunity for Growth and Development

Robust Learning Management System

Qualifications

• High School graduate with some college preferred.
• 1+ years experience with subsidized childcare or social support services.

Responsibilities

• Monitor workflow and task completion with Supervisor.
• Create and maintain parent/provider files and documentation.
• Make follow-up calls to providers regarding terminated parents.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Administrative Skills

Education

High School Diploma

Some College

Tools

MS Excel

MS Word

Job description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

STAGE 1 - LEAD PROGRAM ASSISTANT II

Location: Los Angeles, CA 90056 - 100% Onsite

What We're Looking For:

We are looking for a Program Assistant II for our Family Services Department who will provide support to the department and/or a case management team. In this position, you will act as a direct liaison to internal leads within the department, serving as the contact person for unavailable case management staff. You will also create and maintain new parent and/or provider files, including filing required documentation, reviewing and ensuring proper documentation has been provided, preparing forms, notices, and correspondence, entering client information into the database, and making follow-up phone calls to providers regarding terminated parents.

RESPONSIBILITIES:

• Monitor workflow distribution and task completion in conjunction with Supervisor and Lead Specialist.
• Act as a direct liaison to internal leads within the department, serving as the contact person for unavailable case management staff.
• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepare forms, notices, and correspondence regarding missing documentation.
• Enter client information on the internal database.
• Make follow-up phone calls to providers regarding terminated parents.
• Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows.
• Send letters to parents regarding documentation needed for re-certification.
• Check for qualifying eligibility of families and childcare needs within our service area.
• Sort, process, and distribute incoming mail.
• Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• High School graduate or equivalent, some college preferred.
• At least one year of experience working with parents receiving subsidized childcare or social support services preferred.
• Experience with MS Excel and Word preferred.
• Requires excellent verbal and written communication skills.
• Strong customer service skills.
• Strong organizational and administrative skills.
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters.
• Ability to work variable days and hours and site locations as needed for special projects.
• Excellent work ethic, including attendance and punctuality.

Total Package of Benefits:

• Medical/Dental/Vision - 95% Covered by employer.
• 401k Matching Options.
• Flex Spending.
• Pre-paid Legal Services.
• Sick and Vacation Time.
• Paid Holidays and Winter Break.
• Opportunity for Growth and Development.
• Robust Learning Management System offering continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org