Stage 1 - Co-Location Intake Specialist

Crystal Stairs, Inc.; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision - 95% paid by employer

Pet Insurance

401k Matching Options

Generous Sick and Vacation Time

Paid Holidays + Paid Winter Break

Job summary

A community-focused organization in Los Angeles seeks a Co-Location Intake Specialist to determine family eligibility for child care programs. The role requires a minimum of two years in case management and strong communication skills. Responsibilities include processing applications, conducting orientations, and ensuring compliance with documentation. Benefits include comprehensive health coverage, 401k matching, and professional growth opportunities. This is a 100% onsite position.

Qualifications

• Minimum two years of experience in case management or client/vendor management.
• Strong time management and organizational skills.
• Excellent written and oral communications skills.
• Ability to prioritize work and meet deadlines.
• Excellent written and oral communication skills.
• Excellent customer service skills with a diverse client base.
• Ability to work independently with minimal supervision and maintain confidentiality.

Responsibilities

• Determine family eligibility and help parents gain access to child care services.
• Conduct childcare orientations at various locations.
• Monitor program compliance and ensure documentation is complete.
• Provide information and referrals to families for child care options and community resources.
• Conduct childcare orientations at county/government regional offices and visit sites as needed.
• Enter data accurately and prepare client files; produce monthly activity reports.

Skills

Case management

Time management

Written and oral communication

Customer service

Organizational skills

Independent work

Multi-tasking

Education

B.A. or B.S. degree

Job description

Improving the Lives of Families through Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any activities or operations.

Co-Location Intake Specialist

100% Onsite, No Remote Work (Locations Vary)

What We're Looking For

Crystal Stairs is looking for an experienced Intake Specialist. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. This vital position maintains cases and certifies and re-certifies family eligibility. You will certify and authorize care hours, update family information, approve changes, and issue family referrals as needed. You will provide quality customer service for all clients and internal support departments, ensuring accurate and timely entry of data. You will perform childcare orientations at various county/government Regional Offices, may conduct site visits to various locations. Other key duties include conducting childcare orientations and outreach activities, representing the agency at community events, and other duties as assigned.

Responsibilities

• Process initial request for childcare and assist parents and providers in completing application
• Monitor program compliance and ensure documentation are appropriate and complete
• Determine eligibility and handle enrollment of families qualified for subsidized child care
• Respond to staff and parents requests for information or services; provide supportive and referral services to families regarding child care options and other community resources
• Perform childcare orientations at county/government Regional offices, One-Stop/Work-Source Centers; acts as a liaison with agencies.
• Perform data entry function for initial enrollment and prepare client file
• Conduct outreach activities at Job Fairs and other events
• Conduct weekly site visits to various locations.
• Provide monthly statistical reports on activities
• Represent the agency at community events; participate in work groups, committees and ad hoc groups
• Meet assigned specific performance standards for the respective unit and/or department
• Perform other duties as assigned by Supervisor/Manager

Experience, Knowledge, Skills And Abilities You Should Possess

• Minimum two years of experience in case management or client/vendor management in a human services or child development environment
• B.A. or B.S. degree from an accredited four year university or equivalent work experience.
• Strong time management and organizational skills
• Ability to prioritize work
• Excellent written and oral communications skills
• Excellent customer service skills and experience with a diverse client base
• Ability to handle multiple projects and meet deadlines
• Ability to apply program guidelines and follow procedures
• Ability to maintain confidentiality
• Ability to work independently with minimal supervision; strong attention to detail and ability to multi-task

Special Requirements

• Must have valid Driver License
• Must have auto vehicle with auto insurance

Total Package Of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• Pet Insurance
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org