Program Assistant II

Crystal Stairs, Inc.; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical/ Dental/ Vision - 95% Covered by employer

401k Matching Options

Flex Spending

Paid Holidays and Winter Break

Opportunity for Growth and Development

Job summary

A child care services organization in Los Angeles is hiring a Program Assistant II to serve as a liaison for CalWORKs clients. This role involves maintaining documentation, assisting clients, and ensuring accurate records. Candidates should have a high school diploma, communication skills, and at least 2 years of relevant experience. The benefits include comprehensive medical coverage, sick time, and opportunities for growth.

Qualifications

• At least 2 years experience working with parents receiving subsidized child care or social support services preferred.
• Requires excellent verbal and written communication skills.
• Ability to handle sensitive and confidential issues.

Responsibilities

• Create and maintain new parent or provider files.
• Review and ensure proper documentation is provided.
• Make follow-up phone calls to providers regarding terminated parents.

Skills

Communication skills

Customer service skills

Organizational skills

Education

High School graduate or equivalent

Some college preferred

Tools

MS Excel

MS Word

Job description

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Location: Los Angeles, CA 90056 - 100% Onsite

What We're Looking For

We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk‑in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you’ll provide quality service to clients. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.

Responsibilities

• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepare forms, notices and correspondence regarding missing documentation.
• Enter client information on internal database.
• Make follow‑up phone calls to providers regarding terminated parents.
• Set up appointments for new enrollments/re‑certifications and/or follow up on rescheduled appointments and no‑shows.
• Send letters to parents of documentation needed for re‑certification.
• Maintain private agency waiting list by updating, editing and verifying info.
• Check for qualifying need, residence of families and child care needs within our service area.
• Sort and distribute incoming mail.
• Perform other duties as assigned.

Experience, Knowledge, Skills And Abilities

• High School graduate or equivalent, some college preferred.
• At least 2 years experience working with parents receiving subsidized child care or social support services preferred.
• Experience with MS Excel and Word, preferred.
• Requires excellent verbal and written communication skills.
• Strong customer service skills.
• Strong organizational and administrative skills.
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters.
• Ability to work variable days and hours and site locations as needed for special projects.
• Excellent work ethic, including attendance and punctuality.

Total Package Of Benefits

• Medical/ Dental/ Vision - 95% Covered by employer
• 401k Matching Options
• Flex Spending
• Pre‑paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org