Staffing Support Coordinator

Mypathcompanies; Lafayette (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement Plan

ESOP

Earned Wages Access

Tuition Reimbursement

Health, Prescription, Dental, Vision

Flexible PTO

EAP

Pet Insurance Discount

Job summary

T.C. Harris School & Academy, a MyPath Company, is seeking a Staffing Support Coordinator to develop, train, and retain Direct Support Professional staff. You will coordinate new-hire training, mentorship, and hands-on coaching to ensure high-quality care and program fidelity.

Strong communication, documentation, and de-escalation skills are essential as you support staff across shifts, while maintaining confidentiality and collaboration with the programming team.

Qualifications

• High school diploma or GED required.
• Experience working with individuals with developmental, behavioral, or emotional needs preferred.
• Experience providing staff training, coaching or professional development preferred.
• Experience with crisis intervention and verbal de-escalation preferred.

Responsibilities

• Coordinate new-hire training and mentoring for DSP staff.
• Provide on-the-job training and floor orientation.
• Monitor staff competency and programming fidelity.
• Coach staff and provide feedback to strengthen performance.
• Serve as trainer in physical intervention and de-escalation.
• Conduct monthly staff fidelity checklists and incident reviews.
• Provide shift coverage and support during absences.
• Maintain documentation for licensing and compliance.

Skills

Verbal comms

Written comms

Organization

Attention to detail

Coaching

De-escalation

Documentation

Interpersonal skills

Confidentiality

Teamwork

Staff development

Education

High school diploma or GED

Human services education

Job description

**Overview**Are you passionate about developing people and helping staff become more confident, capable, and successful in their roles? Do you enjoy coaching, mentoring, and supporting employees while helping create a safe and supportive environment for the individuals we serve? **T.C. Harris School & Academy**, A MyPath Company, provides specialized services and dignified care for children, adolescents, and adults with special needs. Our mission is to promote independence and quality of life for those we serve.**Job Summary:**We are seeking a dedicated and detail-oriented **Staffing Support Coordinator** to support the development, training, and retention of our Direct Support Professional (DSP) staff. This position plays a key role in helping employees build the knowledge, confidence, and skills needed to provide high-quality care and support.The Staffing Support Coordinator will coordinate new-hire training and mentoring, provide hands-on coaching, monitor staff competency and programming fidelity, and support employees during challenging situations. This position requires strong communication skills, excellent documentation, sound judgment, and the ability to model effective verbal de-escalation techniques.**Key Responsibilities:****Training & Staff Development*** Ensure on-the-job training and floor orientation for new employees is completed according to regulations and within required timeframes.* Identify training and development needs through interviews, observation, surveys, discussions, and ongoing performance reviews.* Provide daily feedback to supervisors regarding new-hire progress and onboarding.* Conduct side-by-side training and coaching in the milieu to develop staff competency in real-time.* Provide 1:1 training and consultation to staff as needed.* Maintain required training certifications and staff training records.* Maintain accurate OTJT forms, coaching logs, and documentation for licensing and compliance reviews.**Mentoring & Retention*** Coordinate and oversee the new-hire mentoring program, including developing program goals, matching mentors and mentees, providing resources, monitoring progress, and evaluating outcomes.* Support staff professional development goals through ongoing coaching and feedback.* Coach staff in the moment and provide constructive feedback to strengthen performance and confidence.* Support retention efforts by helping create an engaged, supported, and collaborative programming team.**Crisis Support & De-escalation*** Serve as an approved company trainer in physical intervention and verbal de-escalation techniques.* Model excellent verbal de-escalation skills and appropriate responses to challenging situations.* Support staff during interventions and directly assist when necessary.* Maintain self-control and professionalism during crisis situations.* Properly and safely implement agency-approved intervention techniques.* Facilitate immediate staff debriefs following critical incidents to provide support and identify opportunities for improvement.**Quality & Program Oversight*** Conduct and document monthly staff fidelity checklists across all shifts to ensure adherence to organizational standards, policies, and procedures.* Review and analyze incidents monthly by shift and unit to identify trends and areas for improvement.* Provide feedback and recommendations to staff and managers to improve safety, performance, and operational effectiveness.* Support consistent implementation of programming standards and quality services.**Operational & Team Support*** Provide coverage support for Program Coordinators during absences to help maintain seamless program operations.* Provide shift coverage as needed to address staffing shortages and maintain continuity of services.* Support the programming department outside of normal business hours, including holidays and third-shift observations.* Attend supervisory meetings, in-services, and other meetings as scheduled.* Communicate effectively with internal and external customers while maintaining professionalism and confidentiality.* Promote a diverse, equitable, inclusive, positive, and collaborative work environment consistent with MyPath policies and values.**Comprehensive Employee Benefits Package**At **T.C. Harris School & Academy**, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth.**Financial & Retirement Benefits*** 401(k) Retirement Plan with MyPath Financial Wellness Resources* Employee Stock Ownership Plan (ESOP)* On-demand Access to Earned Wages* Tuition Reimbursement**Health & Wellness*** Medical, Prescription, Dental, and Vision Plans* Flexible Spending Accounts (FSA)* Life & Disability Insurance* Voluntary Life Insurance Options* Accident, Critical Illness, and Hospital Indemnity Insurance* My Voyage Wellness Program**Work-Life Balance & Additional Perks*** Paid Time Off (PTO) Accrual* Employee Assistance Program (EAP)* Childcare Search Assistance* Employee Discount Program via PerkSpot* Pet Insurance DiscountWe value our employees and are dedicated to providing meaningful benefits that enhance our owners' lives.**Education & Experience:*** High school diploma or GED required; additional education in human services, behavioral health, education, or a related field preferred.* Experience working with individuals with developmental, behavioral, or emotional needs preferred.* Experience providing staff training, coaching, mentoring, or professional development preferred.* Experience with crisis intervention and verbal de-escalation preferred.* Experience working in a residential, educational, healthcare, or human services setting preferred.**Required Skills & Attributes:*** Strong verbal and written communication skills.* Excellent organization and attention to detail.* Ability to provide constructive feedback and coaching in a positive manner.* Ability to remain calm, professional, and effective during crisis situations.* Demonstrated ability to model effective verbal de-escalation techniques.* Ability to maintain accurate and timely documentation.* Strong interpersonal skills and ability to build positive relationships with staff, students, and leadership.* Commitment to confidentiality, professionalism, teamwork, and continuous improvement.* Passion for developing staff and supporting employee retention.**Additional Requirements:*** Must be available to flex your schedule based on program needs.* Must be available to observe and support staff across all three shifts, including occasional holidays and third-shift observations.* May be required to provide support outside of normal business hours.* Must be able to respond promptly and appropriately to emergency and critical situations.* Must be able to maintain required training certifications.* Valid Indiana Driver's License required; chauffeur/public passenger license preferred.* Must be able to safely implement agency-approved physical intervention techniques when necessary.