Scheduling Manager

Elara Caring; Pasadena (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Tuition reimbursement for full-time

Opportunities for advancement

Comprehensive insurance plans

401(K) with employer match

Paid time off and holidays

Bereavement leave and pet insurance

Job summary

Elara Caring is seeking a Staffing Manager in PCS Operations to drive staffing plans and ensure high-quality home care delivery across our network. You will oversee scheduling, caregiver placements, and staff development while maintaining regulatory compliance and client satisfaction.

This is a hands-on leadership role in a fast-growing home care company. You will report to the Regional Director or Area VP of PCS Operations and collaborate with case managers, clients, and internal teams to

Qualifications

• Bachelor’s degree preferred or equivalent experience in home care/healthcare operations.
• 3–5 years of supervisory experience in healthcare.
• Experience with elderly or disabled care.
• Strong leadership and team management abilities.
• Excellent communication, organization, and multitasking skills.
• Proficiency in scheduling software, EMR platforms, and general computer applications.
• Knowledge of state regulations and compliance standards.
• Bilingual fluency a plus.
• Familiarity with home care and Medicaid policies preferred.

Responsibilities

• Oversee timely scheduling, completion, and documentation of client visits.
• Manage caregiver placements, long-term case assignments, start-of-care visits, and fill-in dispatch support.
• Lead, coach, and develop staffing supervisors, coordinators, and special care aides.
• Ensure accurate client schedules, authorization alignment, and same-day vacant shift coverage.
• Create staffing and dispatch plans to reduce gaps and improve staffing reliability.
• Prepare for and support state surveys, onsite monitoring, and contract audits.
• Implement operational best practices that enhance communication, efficiency, and client outcomes.
• Monitor and improve key performance indicators, including speed to fill, scheduling accuracy, NPS, and compliance measures.
• Support care teams with service plan adherence and quality initiatives.
• Collaborate with case managers, clients, caregivers, and internal departments.
• Represent Elara Caring professionally in the community, upholding mission and service values.
• Maintain confidentiality and compliance with HIPAA and regulatory standards.

Skills

Leadership

Communication

Team management

Multitasking

Bilingual ability

Education

Bachelor’s degree or equivalent

Tools

Scheduling software

EMR platforms

General computer applications

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Staffing Manager, Personal Care Services . Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Manager with commitment and compassion. Are you one of them?

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As a Staffing Manager, you’ll contribute to our success in the following ways:

• Oversee timely scheduling, completion, and documentation of client visits in accordance with regulatory and company standards
• Manage caregiver placements, long-term case assignments, start-of-care visits, and fill-in dispatch support
• Lead, coach, and develop staffing supervisors, coordinators, and special care aides
• Ensure accurate client schedules, authorization alignment, and same-day vacant shift coverage
• Create staffing and dispatch plans to reduce gaps and improve staffing reliability
• Prepare for and support state surveys, onsite monitoring, and contract audits
• Implement operational best practices that enhance communication, efficiency, and client outcomes
• Monitor and improve key performance indicators, including speed to fill, scheduling accuracy, NPS, and compliance measures
• Support care teams with service plan adherence and quality initiatives
• Collaborate with case managers, clients, caregivers, and internal departments
• Represent Elara Caring professionally in the community, upholding mission and service values
• Maintain confidentiality and compliance with HIPAA and regulatory standards

What is Required?

• Bachelor’s degree preferred OR one of the following in lieu of a degree: Associate degree, 60+ completed college credit hours, Equivalent experience in home care or healthcare operations
• 3–5 years of supervisory experience in a healthcare environment
• Experience supporting the elderly or disabled (professional or personal)
• Strong leadership and team management abilities
• Excellent communication, organization, and multitasking skills
• Proficiency in scheduling software, EMR platforms, and general computer applications
• Knowledge of state regulations and compliance standards
• Ability to resolve problems quickly and professionally
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, Portuguese) a plus
• Familiarity with home care and Medicaid policies preferred

You will report to the Regional Director or Area Vice President of PCS Operations.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#ElaraG&A

Equal Employment Opportunity : We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information : Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify : Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.